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Debt Management Agent - Coventry CV4

Coventry, West Midlands
Up to £10.69 per hour
Closing date
18 Nov 2020
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Debt Management Agent - Coventry CV4 8LG

Our client, a leading Energy company in the UK are currently looking for experienced debt management agents to join their busy team based at Westwood Business Park in Coventry. This is a very rewarding role where you will be responsible for managing corporate customer accounts in relation to various stages of debt that they may be in.

Location: Westwood Business Park, Coventry, CV4 8LG

Pay: £10.69 per hour

Hours: Monday to Friday to work 37 hours between 8am and 5pm

Contract: 6 months initially with a view to extend

Holiday entitlement: 28 days pro rata increasing to 34 days after 12 weeks worked (inclusive of bank holidays)

Main Responsibilities

  • Recovery of aged debt from corporate customers.
  • Negotiating payment plans which balance the needs of the customer and the business.
  • Escalation to legal team when necessary.
  • Analysing accounts and payment data to identify and prioritise overdue debt chasing.
  • Supporting continuous improvement of processes and working relationship between stakeholders.
  • Contributing to a customer obsessed environment.


  • Previous debt recovery experience necessary.
  • Excellent negotiation and stakeholder management skills.
  • Ability to adapt to an evolving workload in a fast moving environment.
  • Well-developed communication skills which is led through tone of voice including face to face, written and oral communication.
  • Highly motivated and takes ownership of tasks.
  • Previous credit management experience
  • Proficient use of Microsoft Word, Excel and Outlook and experience of Customer Management systems.
  • Ability to work under pressure to meet challenging deadlines.
  • 100/0 attitude - 100% responsibility, zero excuses

If this sounds like the perfect role for you, please apply today!!

Millions of people get their electricity and gas from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this – that’s where you come in.

Join the 12,000 people who work for E.ON, and you can be sure they’ll do everything they can to help you be engaged, energised and passionate about what you do.

Right from the start, you’ll receive comprehensive training, a mentor to help you settle in, weekly coaching and monthly one-to-ones. You’ll be able to fit your job around your life, with flexible working options available too. And if you want to progress your career, there’s a real chance of promotion - your manager will always be on hand to support you, and it can happen as much or as little as you want.

It’s all about cleaner, better energy, and a working environment where you are valued, fairly treated and confident that your job is right for you.

Contact Us
  • Head Office
  • Westwood Business Park
  • Coventry
  • CV4 8JG
  • GB
  • Mini-site: E.ON
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