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IT Support Engineer

Employer
Experis Ireland
Location
Clare, Shannon
Salary
EUR35000.00 - EUR40000.00 per annum
Closing date
9 Nov 2020

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Sector
IT
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JOB DESCRIPTION - DT Support Analyst

 

Purpose of Position:

To provide first and second line support to end user services (helpdesk, PCs, Laptops, Printers), and to provide backup for the Digital Technology (DT) Delivery Manager supporting, maintaining and developing the Company's DT systems.



Reports to:

Digital Technology Delivery Manager



Principal Duties and Responsibilities:

* Provide hardware and software PC support.
* Log all support issues in the DT Support helpdesk Desk system, take ownership of support issues and drive to closure.
* Provide clear, concise reports on status of all calls to Helpdesk Manager
* Set up new users in Active Directory, Change user permissions, Change passwords etc.
* Patch PCs on a monthly basis.
* Identify purchase needs and submit requests as authorized.
* Provide backup cover for the DT Delivery Manager
* Maintain and audit the company's software licence compliance.
* Provide database administration.
* Provide end user support of ERP system (Jobscope)
* Identify and generate proposals for improving systems methods and tasks
* Backup system monitoring and maintenance
* Liaise with 3rd Party Vendor support on Hardware and Software Issues where relevant.
* Carry out any other reasonable duties assigned by your reporting manager

 

Attributes, Qualifications & Experience Required for Position:

* A minimum of 2 years' experience supporting Microsoft based end user products (Windows, Office, SharePoint etc.)
* Diploma/Degree in Computer Systems
* Excellent knowledge of Information Systems & Microsoft products
* Good working knowledge of PowerShell
* Good working knowledge of database systems & networks
* MS Access and SQL experience an advantage but not essential.
* Crystal report writing experience an advantage but not essential.
* Experience of CommVault an advantage but not essential.
* Experience of PDQ Deploy an advantage but not essential.
* Experience of Ivanti patch/WSUS an advantage but not essential.
* Excellent communication and Interpersonal skills (both oral and written communication)
* Ability to convey technical information in a non-technical manner to end users.
* Ability to problem solve, see issues through to their resolution and work to prevent reoccurrence.
* Commitment, drive and proactive in approach with proven ability to work independently, as well as part of a small team, to multitask and to prioritise work.
* Willingness to self-learn new concepts and technologies and research solutions to technical problems

At Experis (part of ManpowerGroup) global, we operate in over 50 countries worldwide, deploying more than 38,000 skilled professionals across the IT, Science and Engineering sectors every day. Few companies can match our scope, our history of success, or our reputation as the global leader in professional talent and workforce solutions – and that’s why over 80% of the Fortune Global 500 turn to us for the professional talent that will set them apart.

 

We’re a different kind of talent company. We precisely deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organisations and people we serve. From interim and permanent recruitment, to managed services and consulting; we deliver high-impact solutions that enable our clients to achieve more than they ever thought possible.

Back in 1987, we were founded as Elan and Nicholas Andrews. Over the years our company evolved into Jefferson Wells and Manpower Professional too. Today, we’re Experis: Ireland’s leading IT resourcing specialist, and the professional resourcing arm of the world’s workforce expert, ManpowerGroup

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