Infrastructure Technician

Employer
HP
Location
Bishopton, Renfrewshire
Salary
£27000 - £31000 per annum + Benefits
Closing date
2 Nov 2020

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Sector
Engineering
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Infrastructure Technician

Manpower are pleased to offer a unique opportunity within a key contract for a global leader in IT Solution and Services located in Erskine Scotland. The successful applicant would be part of a compact team of skilled professionals who are responsible for the process lifecycle of a diverse portfolio of IT products. The operation exists to service an Asset Management business. The successful candidate would primarily focus on our Storage and Networking portfolio's but not exclusively so. Any applicant should be an industrious self-motivated individual with the ability to multi-task within a challenging environment. Excellent social skills are a must as the existing co-workers are a highly effective integrated group. The opportunity is perfect for an individual with a genuine deep rooted passion for hardware.

Job Function:

  • Operational involvement in the processing of outbound Storage Solutions, Networking equipment, Industry Standard Servers, HP RX & PA Servers, and Alpha Legacy servers
  • Provides technical support to inbound data sanitisation and test processes
  • Determines processing requirements for both inbound and outbound products based on established guidelines and processes
  • Ensures operational efficiency within the business processes whilst maintaining the highest level of Quality

Responsibilities and Duties:

  • Execute both manual and automated test processes for customer hardware orders
  • Ensure that order processing meets or exceeds business agreed performance levels
  • Accurately maintain processing records
  • Contribute to the definition, development and documentation of test processes as business needs present
  • Continuous personal professional development to pace evolving technology challenges
  • Provide L2 support for the inbound business sanitization and test processes
  • Escalate/liaise with engineering on issues affecting production
  • Accurately communicate the status of orders within the out-bound final configuration and test processes
  • The retest and analysis of customer returns

Preferred knowledge and skills required:

  • Minimum of an HND in an Electronic or Computing related discipline
  • 5+ years' experience working in a similar role within a manufacturing or service environment
  • Demonstrated ability to work as a team member
  • Strong technical knowledge of Networking and storage systems and their architectures
  • Knowledge of common industry data sanitisation techniques and applicable standards
  • Ability to apply analytical and problem solving skills
  • Strong written and verbal communication skills
  • Ability to effectively communicate challenges, statuses, analysis results, and appropriate solutions where possible

Other beneficial knowledge and skills:

  • Experience with HPE Procurve, HPE Aruba and CISCO networking; HP MSA, HP EVA, HP XP, HP MSA and HPE 3PAR Storage Solutions
  • Experience with Industry Standard or Business Critical Servers
  • Experience of any of the following operating environments - Linux, HP-UX or OpenVMS
  • Scripting ability to aid task simplification and automation

Manpower are working in partnership with HP to recruit ambitious individuals to join our Value Sales Academy on a 12 month Graduate Programme.

Working within HP’s office of the future in Glasgow city centre, you’ll have the opportunity to work with HP’s innovative products and cutting edge technologies in a vibrant and dynamic environment.

The role is centred within HP’s sales function with a primary responsibility for building strong relationships with HP’s customers and partners to maximise revenue.

If you are ready to start your sales story, please see details of our Graduate Programme below.

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