This job has expired

Customer Service Agent

Employer
Undisclosed Company
Location
Stanford-Le-Hope, Essex
Salary
£9.81 - £13.50 per hour
Closing date
24 Nov 2020
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Duties

Responsibilities include:

Taking calls on the front line from customers

Liaising in a professional manner with both domestic and commercial customers

Taking gas orders via telephone while logging details on an in house computer system

Multi-tasking and time/task management

Handling and resolving customer queries and complaints in a courteous and professional manner

Maintaining positive relationships with ongoing customers and ensuring they are happy with the service that we are providing

Setting up direct debit agreements

Credit management and debt collection for both commercial and domestic customers

General administration.

The successful candidate should:

Have an excellent customer focus and experience in a customer advisory role in an office environment

Have a pleasant, clear, and professional telephone manner

Possess good business administration skills

Have the ability to multi-task and manage a busy and varied work load

Be proficient with IT and computer systems

Be assertive during training and be quick to learn

Be passionate about customer services and be equipped with the knowledge an understanding of how to handle difficult calls

Be punctual, reliable, hard-working and honest.

Key Skills:

Punctual

Good work ethic

Customer service experience

IT literate

Polite and professional telephone manner

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