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Student Recruitment Advisor

Employer
The Open University
Location
Buckinghamshire, Milton Keynes
Salary
Up to £10.46 per hour
Closing date
4 Nov 2020

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Job Details

Our client, The Open University is a public distance learning and Research University, and one of the biggest universities in the UK for undergraduate education.

The staff are committed to putting their students first and to supporting them to realise their potential. Study with the OU is more than just education - it is life changing learning, do you want to be part of this team? The OU are looking to recruit a number of Student and Recruitment Advisors starting on Monday 30th November until 27th February 2021 in their Milton Keynes office. This role is full time, working 37 hours a week, paying £10.46ph.

The role involves providing proactive support and information to enquirers and students on all aspects of registration and to subsequently reserve and register students, whilst adhering to service policy and practice. We also support students studying with us, by providing information and triaging queries to other departments within the university, where appropriate.

This role is currently required to work from home and the office. Hours are 8:00 - 18:00 Monday to Friday. There are no late's or Saturday shifts however this could change. If the requirement is to introduce the shift pattern below, all new members of staff will work to this pattern or as agreed, with their Team Manager.

The role is within a contact centre so will require flexible working hours within a range from 08:00 to 20:30 Monday to Friday and 09:00 to 17:00 on Saturdays (working one Saturday in four on average, with a day off in the week). Full details available on request.

The role will involve significant telephone work over the coming months (including making a large number of outbound calls), email, webchat and other mediums as necessary from home and in the office environment. They also make use of computerised database systems to maintain customer, company and enquirer details

This role involves an initial 3 weeks full time training until Friday 18th December 2020 and will be conducted online at home. You'll need to be either already comfortable with, or at least open to interacting with others via a webcam. Throughout training normal office hours will apply and no annual leave is allowed during this period.

We are working to a specific recruitment process for this role and this is as follows: - Data entry assessment Telephone interview by Manpower Consultant Interview with the Open University Team Managers via Video Skype

If you are interested in the role and require more information, please email or call 01908 246715, we look forward to hearing from you.

Company

Manpower are working with The Open University as their strategic partner for all temporary, contingent and permanent requirements across their various locations.

How would you like to help someone change their life?

The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Our research underpins the teaching we deliver to some 200,000 students as the UK's largest university. Nearly three quarters (72%) of Open University research was assessed as world-leading or internationally excellent.

Uniquely we operate within the four nations of the UK, with nation offices in Belfast, Cardiff and Edinburgh as well as regional offices in England and our head office in Milton Keynes.

All of our roles play a key part in our students' journey. The Open University helps anyone in the UK better themselves, whatever their age, background or circumstances. Dip into our series of Open Diaries and discover what it's like for our students to take that life-changing step that you could be a part of.

 

Testimonials

Jo Priddey
I started working with the OU as temporary staff through Manpower during the pandemic. I thought the initial training was fantastic and felt well prepared to start working. When I was offered a permanent position it was great that the OU took my personal needs into consideration so that I am able to complete my degree and work 4 days a week.

Charles White
The recruitment process was smooth from start to finish. As an applicant, it was useful to have the selection process made clear to you from the outset. Communication from Manpower was, and remains, good. Excellent candidate care continues to be provided, they are both responsive and proactive.

Anonymous
So far the Open University has been the best job I have ever had, a very relaxed environment, everyone open to helping one another, no pressure and all trainers prioritise the quality of calls rather than the quantity.

Sarah George
Whilst working at the Open University, the support I have received has been outstanding; from colleagues at advisor level, to the senior management team, there is not a question or query that has not been resolved without a swift and appropriate response.

Thecla Chakunte
Working with the Open University has opened me to a lot. There are a lot of trainings to improve your skills and open you to other possibilities. There is room for growth. A lot of it. And did you know you can study for FREE as permanent staff? Wow! There are other juicy perks too.

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