Customer Service Advisor
Millions of people get their gas and electricity from us, at home and at work. We're one of the UK's top energy companies - and this is your chance to join us as a Customer Service Advisor.
This position is based in Nottingham at Phoenix Park, however, due to the current situation with Covid-19, we will require flexibility for you to work both at home and on site, any equipment needed for you to complete your role will be provided and we will be here to support you throughout this.
Our contact centres are open from 8am until 6pm Monday to Friday, you will be expected to be flexible to work during these times.
About the role:
Does the thought of being Customer obsessed inspire you? Are you great at listening, solving problems and using common sense to drive great solutions for our customers and our business? Are you passionate about driving your own development and performance and have a willingness to self-learn? Do you love making things better and do you shout up with ideas when things just aren't right? Do you believe in being part of a team, a family, where helping one another to be at our best is paramount? Can you roll up your sleeves and get stuck in no matter what needs doing to succeed?
Ideally, you'll have some previous experience working in a customer service and/or contact centre role, but don't worry you haven't. We're looking for someone with great communication skills who will be comfortable handing both inbound and outbound calls professionally.
You'll initially join us on a temporary basis, but there may be the opportunity to join us on a more permanent basis. There's a range of great benefits on offer too:
- Initially the pay will be £8.72 per hour for the first 12 weeks increasing to £9.75 per hour with the chance for it to later rise to £11.32 per hour.
- You'll start with 28 days pro-rata annual leave year, but after 12 weeks this will increase to 34 days pro-rata (including bank holidays)
- There's good transport links nearby, an onsite canteen serving hot and cold food, and a free drinks vending machine.
Interested? Click 'apply' to start your application today.