Customer Service Advisor
- Employer
- Undisclosed Company
- Location
- Inverness, Highlands
- Salary
- Up to £9.30 per hour
- Closing date
- 28 Nov 2020
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
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What you'll do
- Respond to incoming requests, via telephone, email and web chat
- Logging of all requests in the appropriate call logging software
- Assign calls to relevant support teams
- Action Back Office requests as and when required
- Advise customers and support teams of known problems/workarounds
- Ensure customers are kept updated with the progress of their request
- Contribute to overall achievements by maintaining agreed personal targets
A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.
What you'll bring
- The ability to communicate effectively, both verbally and in writing
- Passion about customer service
- Willingness to learn
- The ability to work both independently and in a team environment
- Good analytical skills
- Ability to work under pressure
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