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Customer Service Advisor

Employer
Undisclosed Company
Location
Nairn, Highlands
Salary
Up to £9.30 per hour
Closing date
28 Nov 2020
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Job Details

What you'll do

  • Respond to incoming requests, via telephone, email and web chat
  • Logging of all requests in the appropriate call logging software
  • Assign calls to relevant support teams
  • Action Back Office requests as and when required
  • Advise customers and support teams of known problems/workarounds
  • Ensure customers are kept updated with the progress of their request
  • Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.

What you'll bring

  • The ability to communicate effectively, both verbally and in writing
  • Passion about customer service
  • Willingness to learn
  • The ability to work both independently and in a team environment
  • Good analytical skills
  • Ability to work under pressure

If you feel that you fit the above criteria, then apply today!

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