Digital Pre-Sales Specialist

Employer
SAP
Location
Galway
Salary
Negotiable
Closing date
9 Dec 2020

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Sector
IT
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SAP Pre-Sales specialist
 

About SAP Digital Commerce


SAP Digital Commerce builds and runs SAP's e-commerce capabilities. Core of our strategy is to enable customers to discover try and buy solutions and services in online self-service. Research shows that more and more decision makers form their opinion about IT solutions before contacting the vendor. SAP Digital Commerce digitises the selling process by providing tailored and automated customer communications to the support the customer's decision-making process in a no touch, digital fashion.

 

About the Role


You will be involved in the full customer's life cycle, from the first sales steps, to the onboarding and renewal phases. You'll be responsible for maximising the value customers generate from our solutions and in turn maximise the value SAP Digital Commerce can derive from our customers for sustainable bookings and growth. You advise customers on licensing and product's features, help customers to purchase the product, enable customers on purchased solutions, drive solution adoption, convert trial customers to paid, improve customer retention and create a culture of customer success at SAP Digital Commerce.

 

EXPECTATIONS AND TASKS


-Make product and licensing recommendations for SAP Store products.
-Provide troubleshooting for the online sales channel, and guide customers during the purchase process.
-Promote products by contacting lead prospects with scalable and automatable tactics in a one to many approach.
-Drive renewals for subscription products. Identify areas for customer's growth and expand user base within the product, or cross-sell other products
-Collaborate with internal and external teams to share feedback on customer's overall experience.
-Remove any technical or commercial obstacles from customers implementing and adopting services and SAP solutions successfully.
-Advocate customer's needs with internal teams and collaborate with support and dev teams to find possible solutions.
-Work closely with team members to share customer's references and increase your own product's knowledge.
-Explain complicated software suites using technical and commercial language.

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES


-Bachelor's degree
-High aptitude for quickly learning about digital software products and translating that knowledge into customer business value propositions
-Experience working closely with business owners, support teams, marketing operations, sales operations and analytics teams to increase customer satisfaction and sales
-You have led projects from conception to closure, and have experience leveraging internal resources to get things done.
-Strong analytical and communications skills
-A good sales pitch and the ability to drive customer's decisions
-Ability to move independently and be a self-starter with proactive approach to tasks is a strong asset
-Ability to find workarounds and think out of the box is a strong asset
-Strong experience with Excel
-Prior exposure to a development or IT environment
-Ability to juggle multiple projects, prioritise, and scale
-Fluent in English

 

WORK EXPERIENCE


-Experience in Customer Service, Sales, Account Management, or Consulting experience, ideally from a high tech company or with a technical background

 

SAP is the world leader in enterprise applications in terms of software and software-related service revenue. Based on market capitalization, we are the world’s third largest independent software manufacturer. SAP is at the center of today’s business and technology revolution. SAP helps you streamline your processes, giving you the ability to use live data to predict customer trends – live and in the moment. Across your entire business. When you run live, you run simple with SAP.

With offices and labs located worldwide, SAP serves over 345,000 customers with 84,000 employees, more than 150 nationalities worldwide in 130 countries.

SAP began operations in Ireland in 1997, and today has offices in Dublin and Galway and employs over 1,700 people across 41 lines of business. SAP employees in Ireland comprise a diverse community – 60 nationalities of people speaking 47 languages. Located between SAP EMEA and the U.S. headquarters of SAP Americas, and with so many languages and cultures present, Ireland provides the ideal setting to host the SAP service and support organisation serving SAP customers in these regions.

Contact Us
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