Service Desk Analyst- 1st Line Support
12 hr day shifts, 4 on 4 off
About the role
Here at Babcock International, Portsmouth we're looking to recruit a Service Desk Analyst to join an established support team working at our Lakeside site.
As a Service Desk Analyst, you'll undertake 1st line support tasks, serving internal teams with their 1st line issues and escalating to 2nd line as and when required.
You will be joining a busy and highly motivated team of 25 and will be mainly working on Exchange, Active Directory, Cisco IP, Remote Log-ins, Server infrastructure. There is a clear career path for you to progress into 2nd line work and beyond.
And as you're supporting our business we'll be supporting you. We offer excellent benefits, facilities and amenities - such as onsite shops, restaurants, free parking and free shuttles from city centre trains and bus stops.
The hours are based on a 4 on 4 off shift pattern (7 days a week) of shifts ranging from 6.30am- 8.30pm.
What do I need to do the role?
With proven Service / Help Desk / Customer Service Experience, both face to face and over the phone, the Service Desk Analyst will also have proven experience in using a Service Management system to manage all incidents and requests, as well as experience in troubleshooting Microsoft Applications, Printer faults and Operating systems.
What else do I need to know?
The successful candidate must be able to achieve the appropriate security clearance level for this role.
Please follow the link to find out more about how COVID-19 is impacting Recruitment and On-boarding for applicants: https://www.babcockinternational.com/wp-content/uploads/2020/07/Babcock-Guidance-for-Applicants.pdf
About Babcock International
For more than a century, Babcock, the Aerospace and Defence company, has been trusted to deliver bespoke, highly-skilled engineering services. We help customers in the UK and around the world to improve the capability, reliability and availability of their most critical assets within the four market sectors of Marine, Land, Aviation, and Nuclear, underpinned by a deep understanding of technology integration, unique infrastructure and specialist training.
We're committed to providing a great employee experience in a supportive and engaging environment. The benefits you can expect to enjoy include a generous holiday entitlement, competitive money purchase pension scheme with life assurance and a share ownership scheme. You'll benefit from excellent career and learning and development opportunities to ensure that you grow and achieve your full potential.
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We are committed to building an inclusive culture and strives to attract talent who thrive in an inclusive and flexible working environment.
If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and will respond in a way that best fits your specific needs.