Administrator

Employer
Undisclosed Company
Location
Dartford, Kent
Salary
£9.50 - £9.51 per hour
Closing date
9 Dec 2020
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Long term temporary assignment with the possibility of going permanent!

Responsibilities include:

Taking calls on the front line from customers

Liaising in a professional manner with both domestic and commercial customers

Taking gas orders via telephone while logging details on an in-house computer system

Multi-tasking and time/task management

Handling and resolving customer queries and complaints in a courteous and professional manner

Maintaining positive relationships with ongoing customers and ensuring they are happy with the service that we are providing

Setting up direct debit agreements

General administration.

The successful candidate should:

Have a pleasant, clear, and professional telephone manner

Have the ability to multi-task and manage a busy and varied work load

Be proficient with IT and computer systems

Be assertive during training and be quick to learn

Be passionate about customer services and be equipped with the knowledge an understanding of how to handle difficult calls

Be punctual, reliable, hard-working and honest.

Key Skills:

Punctual

Good work ethic

IT literate

Polite and professional telephone manner

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