Customer Delivery Co-ordinator

Employer
Unilever
Location
Leatherhead, Surrey
Salary
£27200 - £29000 per annum + holidays, bonus
Closing date
23 Nov 2020

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An exciting opportunity has arisen to join a world leading global organisation, our client Leading Global FMCG company with Brands such as Dove, Knorr, Persil & Magnum are currently looking for a Customer Delivery Co-ordinator based at their prestigious facility in Leatherhead. This is a full-time temporary role for a period of 6 months, working a 36.25 hour week. This role is paying between £27200 and £29K per annum, pro rata, depending on experience.

The core purpose of the Customer Delivery Co-ordinator role is to manage the service Unilever delivers to key customers, ensuring that every time their customer(s) deals with Unilever it is a positive experience and the perception of Unilever held by our key customers therefore continually improves. The Customer Delivery Co-ordinator is the voice of the customer within Unilever at an operational level and needs to hold others accountable for maintaining excellent service standards at all times.

KEY DELIVERABLES/ACCOUNTABILITIES:

Customer communications

- Ensure prompt and professional feedback to all ad-hoc customer queries, working with internal stakeholders to source information as required

- Tailoring order shortage communications to meet / exceed customers' expected level of communication

- Working with Customer Development, Customer Replenishment Specialists, Customer Availability Specialists, and Stock Management to ensure external messages are simple, clear, and consistent
- Handling customer trade terms compliance issues at an operational level with their customer(s)
- Checking and confirming to customers that orders for new products have been processed successfully.
Customer Order Scheduling
- Working with Customer Account Team, Stock Control and the Katowice Operations Centre to proactively schedule customer orders, maximising Customer Service and avoiding stock / logistics / credit constraints.
Customer relationship building
- Alongside effective communications the Customer Delivery Co-ordinator is responsible for building rapport with their customer contacts and strengthening the operational relationships with their customer.
Continuous improvement lead for their customer(s)
- Resolving ongoing issues (e.g. order receipt times, booking slot issues etc.)
- Analyse data and identify trends in delivery issues, creating action plans and where appropriate work with their customer(s) to reduce the number of incoming claims and improve invoice accuracy
- Ensuring master data within the system (e.g. ship to codes) is always up to date and cleaned to ensure internal processes do deliver accurate service to their customer(s)
- Owning a customer fact book / reference guide that holds all relevant information to enable Unilever to meet/exceed their customer(s) expectations
- Implementing supply chain initiatives with key contacts at the customer (e.g. setup of new delivery point, lead-time reduction, weekend ordering etc.)
- Where appropriate the Customer Delivery Co-ordinator may support their wider account team through specific ad-hoc reporting (e.g. range review reporting).



KEY SKILLS REQUIRED

- Outstanding customer service mindset, going the "extra mile" to ensure our customers always have a positive experience when dealing with Unilever
- Excellent communication skills to build relationships with key external contacts and influence internal stakeholders

KEY EXPERIENCE & QUALIFICATIONS REQUIRED

SAP experience

Strong Excel skills
Completed some form of further education (A-level or equivalent)

Experience of working in a business to business customer facing role
Experience in Supply Chain / FMCG / Logistics & Distribution

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity. So whether you’re looking for an internship, apprenticeship, graduate opportunities, or a job opening to progress your professional career, at Unilever you can shape your own path as you work with the brands and people that drive our sustainable business growth.

Contact Us
  • Manpower UK Ltd
  • C/O Unilever HPC
  • Port Sunlight
  • CH62 4ZD
  • GB
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