Scheduler

Employer
Cadent
Location
Stockport, Greater Manchester
Salary
Negotiable
Closing date
13 Dec 2020

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Job Details

Our Client, the UK's largest gas network are seeking an experienced Scheduler/Control Tower Analyst to support their Stockport team. The role is paying £10.40 per hour, working 40 hours per week, and is a temporary ongoing position.

Shifts:

07.30 -15.30hrs

12.00 - 20.00hrs

Job Purpose

To provide transport scheduling and inventory services by planning and implementing agreed strategies and procedures related to the control tower to ensure improvement in scheduled service and performance whilst managing control tower costs and providing excellent customer service across operation. The role holder will be accountable for ensuring adherence to standards and regulatory controls. Knowledge of Transport planning and software application i.e. Microsoft Office required.

The Scheduler / Control Tower Analyst is accountable for the following activities:

  • Actively demonstrate and promote the companies values and positively contribute to a customer-oriented approach
  • Work within and promote the philosophy of safe team working
  • Scheduling of 5 - 10 ERO drivers on a daily and dynamic basis
  • Inbound/outbound calling & liaising with drivers and operational field customers
  • Planning of accepted work in a completely dynamic environment
  • Ensuring resolution of queries/complaints
  • Ensuring adherence to process
  • Production of reports
  • Completion of scheduled work
  • Actively contribute towards continuous improvements
  • Prepares statistical and management information to assist in the delivery of Customer Performance objectives

Responsibilities

- Deliver Quality work, concentrating on data accuracy and completion within a timely manner.

- Work with others cooperatively and flexibly within a team to achieve the collective goal. Maintain excellent working relationships with the business, and immediate colleagues.

- Demonstrate knowledge of all process streams within control tower and aim to be cross-flexed in all.

- Participation in shared team learning reviews and other continuous improvement forums to ensure that we are constantly improving the level of service we provide.

Knowledge and Experience

  • Knowledge of Transport planning and software application i.e. Microlise, Microsoft Office or equivalent

  • Understand how the scheduling and inventory processing impact on the wider department

  • Able to plan their own workload and balance conflicting priorities with minimal real time supervision

  • A strong team player who is capable of building and maintaining working relationships inside and outside their team

  • Effective communication techniques, either over the phone or email

  • Experience of delivering excellent customer service and can demonstrate a strong customer focus and can actively listen to customers

  • Has the confidence and capability to deal with many and varied sets of customer circumstances and advise the operation on a range of options that apply to their situation

  • Business software experience - - SAP SD, SAP CRM, web and telephony IT systems and Microsoft applications

Main Interfaces

  • Scheduling and Dispatch teams
  • Gas Distribution Networks
  • Operations Teams
  • Management
  • Gas Safe Engineers

Company

Cadent Header

We are Cadent

Proud to be the nation’s largest owner and operator of gas distribution networks, our 6,000 colleagues, working across four gas networks, keep the energy flowing to around 11 million homes and businesses. That’s half of the UK, we keep safe and warm. 24/7. 365 days a year. And have done for the past 200 years.
 
And now, we’re looking forward to an exciting future. A future in which we'll exceed targets and produce award-winning innovations across robotics, safety, and bio-gas. One that we’ll play a big part in shaping as we continue to provide emergency response and repair services, conduct asset replacement work and move to the frontier of our industry. A future where we'll keep the nation cooking on gas.
 
Join us and experience a rewarding career with real purpose and realistic progression that will make you feel genuinely proud about what you do.

How we work

The national gas distribution network isn't just a commercial resource, it’s a national asset that we safeguard for future generations. And, as we own four of the eight regional gas distribution networks in the UK, our duty is to look after and maintain them, keeping the energy constantly flowing through 130,000km of pipeline to around 11 million customers every single day.

These are big numbers. And this is a huge responsibility. Added to which, we also manage the national gas emergency number. So, every single person at Cadent should feel really proud of the fact that they’re helping to smoothly and safely power everyday life in Britain.

They should feel proud to play their part in sourcing secure, affordable and sustainable gas for the future too, as we look ahead to RIIO-2. We’re improving our service to our customers by delivering the right solutions at the right cost, and working to achieve frontier performance by developing a high-performing culture across the business. Yes, targets will be stretching. But, we’re confident that a good plan well-executed will get us to where we need to be.

Contact Us
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