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Scheduling Supervisor

Employer
Cadent
Location
Stockport, Greater Manchester
Salary
Negotiable
Closing date
29 Nov 2020

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Sector
Oil and Gas
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Our Client, the UK's largest gas network are seeking an experienced Scheduling Supervisor / Control Tower Supervisor to support their Stockport team. The role is paying £12.19 per hour, working 40 hours per week, and is a temporary ongoing position.

Shifts:

07.30 -15.30hrs

12.00 - 20.00hrs

Job Purpose

To Manage the provision of transport and inventory services by planning and implementing agreed strategies and procedures related to the control tower to ensure improvement in scheduled service and performance whilst managing control tower costs.

Provide reliable and secure scheduling service to the field operation with full end to end visibility of status, progress and reporting. Responsible for the compliance of the vehicle fleet in conjunction with the o licence holder.

System and process administrative experts who are able to train, coach and monitor performance.

Responsibilities

Operate office systems and equipment, process documents, maintain accurate records and access information within Customer Operations

Direct

  • Work within and promote the philosophy of safe team working
  • Actively demonstrate and promote the company values and positively contribute to a customer-oriented approach
  • Coach support and assist in the on-day training delivery to a general team
  • Monitoring team performance
  • Support in resolution of queries/complaints
  • Inbound/outbound calling & liaising with customers
  • Liaise with various stakeholders
  • Provide basic day-to-day guidance and advice to team
  • Prepares statistical and management information to assist in the delivery of Customer Performance objectives
  • Actively promote Performance Excellence techniques and coach the team in using this skill
  • Identification and co-ordination of training needs, assisting in the design and delivery
  • Monitor adherence to process
  • Actively contribute towards continuous improvements

Indirect

  • Identifying and highlighting productivity issues
  • Provide insight into team capability

Knowledge and Experience

Previous experience of working within a customer centric environment. Preferably, two-year experience at Administration Assistant level.

Knowledge:

  • In depth knowledge of the wider business and their responsibilities
  • Confident in managing escalated calls
  • Letter writing capability
  • Impact of communications via external sites to company reputation
  • Knowledge of Transport planning and software application i.e. Microlise, Microsoft Office or equivalent

Experience:

  • Must be conversant in the use of coaching and mentoring techniques
  • Effective communication skills
  • Qualifying and probing for information to ensure high quality customer interactions
  • Objection handling, ability to apply objection handling techniques
  • Adaptability and flexibility, ability to change priorities quickly in response to business demands
  • Providing supervisory support to mobile team
  • Utilising Performance Excellence tools and techniques

Technical Know How:

  • High standard of keyboard skills
  • Competent in the use of standard desktop packages.
  • CRM Competent
  • Telephony systems
  • Social Media monitoring
  • SAP PM

Main Interfaces

  • Scheduling and Dispatch teams
  • Gas Distribution Networks
  • Cadent business partners
  • Operations
  • Management
  • Suppliers
  • Gas Safe Engineers
  • Emergency Services
  • Highway Authorities
  • Local Authorities
  • Local political leadership
  • Public relations

Cadent Header

We are Cadent

Proud to be the nation’s largest owner and operator of gas distribution networks, our 6,000 colleagues, working across four gas networks, keep the energy flowing to around 11 million homes and businesses. That’s half of the UK, we keep safe and warm. 24/7. 365 days a year. And have done for the past 200 years.
 
And now, we’re looking forward to an exciting future. A future in which we'll exceed targets and produce award-winning innovations across robotics, safety, and bio-gas. One that we’ll play a big part in shaping as we continue to provide emergency response and repair services, conduct asset replacement work and move to the frontier of our industry. A future where we'll keep the nation cooking on gas.
 
Join us and experience a rewarding career with real purpose and realistic progression that will make you feel genuinely proud about what you do.

How we work

The national gas distribution network isn't just a commercial resource, it’s a national asset that we safeguard for future generations. And, as we own four of the eight regional gas distribution networks in the UK, our duty is to look after and maintain them, keeping the energy constantly flowing through 130,000km of pipeline to around 11 million customers every single day.

These are big numbers. And this is a huge responsibility. Added to which, we also manage the national gas emergency number. So, every single person at Cadent should feel really proud of the fact that they’re helping to smoothly and safely power everyday life in Britain.

They should feel proud to play their part in sourcing secure, affordable and sustainable gas for the future too, as we look ahead to RIIO-2. We’re improving our service to our customers by delivering the right solutions at the right cost, and working to achieve frontier performance by developing a high-performing culture across the business. Yes, targets will be stretching. But, we’re confident that a good plan well-executed will get us to where we need to be.

Contact Us
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