Out of Hours Customer Service Advisor

Employer
Capgemini
Location
Nairn, Highlands
Salary
£9.30 - £18.60 per hour
Closing date
15 Dec 2020
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Hours: Typical shift pattern is a 3-week rotation: 4 nights on Thu, Fri, Sat and Sun, 5 days off, 2 days Sat, Sun and 3 nights Mon, Tue, Wed followed by 7 days off and start back on the 4 nights on. Night shifts are 1800 - 0700 and days shifts are 0700 - 1800 all hours between midnight and 5am are paid at Double Time
Manpower have a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.


As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini's clients.


What you'll do
* Respond to incoming requests, via telephone, email and web chat
* Logging of all requests in the appropriate call logging software
* Assign calls to relevant support teams
* Action Back Office requests as and when required
* Advise customers and support teams of known problems/workarounds
* Ensure customers are kept updated with the progress of their request
* Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.

What you'll bring
* The ability to communicate effectively, both verbally and in writing
* Passion about customer service
* Willingness to learn
* The ability to work both independently and in a team environment
* Good analytical skills
* Ability to work under pressure

If you feel that you fit the above criteria, then apply today!

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations.

Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

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  • United Kingdom
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