Customer Service Advisor

Manpower are pleased to be supporting a well established, national client who are looking to hire a Customer Service Advisor in Halesowen to boost their team.

The Customer Service Advisor will work in a challenging and competitive environment, processing all sales-related paperwork and pro-actively managing customer accounts, preparing quotations, bills of quantities and offering technical product information with a view to securing new business.

Salary is £21,000 per annum.

Hours of work are Monday to Thursday 8.00am to 5.00pm and Fridays 8.00am to 4.00pm.

The successful candidate will also benefit from 25-days annual leave plus statutory bank holidays, work wear, sick pay, pension scheme, death in service scheme and long service awards.

Key Accountability

• Dealing with and maximising all sales enquiries by, telephone, fax, email and post;

• Internal point of contact for customers ensuring client's requirements are fulfilled and expectations are met;

• Obtain and evaluate all relevant information to handle product and service inquiries

• Chasing overdue orders, quotations and monitoring on-going projects;

• Maintaining client files and ensuring contact details are regularly updated;

• Respond promptly to customer enquiries

• Process orders, forms, applications and requests

• Raising quotations and technical product information;

• All-round administrative duties;

• Ensure the most appropriate use of time management;

• Demonstrate a good knowledge of the company's product ranges and attend training courses when required;

• Gathering market and customer information to help development of future products;

• Demonstrate and maintain knowledge of customer and competitor activities within all regions and report back to the external sales team

• Attend regular sales meetings as and when requested;

• Pass on any relevant information to other departments within the Company;

• To carry out full stock count / stock take procedures as and when required to do so.

• At all times work in accordance with the company's Health & Safety Policy and ensure compliance with statutory regulations. To also work within the confines of the company's staff rules;

• Work in a positive manner maintaining a positive attitude towards the work with the tenacity to succeed;

• Behave courteously and professionally at all times and ensure that the customer's needs are dealt with in the appropriate manner;

• To work in a positive manner maintaining a positive attitude towards the work with the tenacity to succeed;

• To work in a professional manner and to respond to customer's needs in the appropriate way to maximise potential sales opportunities and maintain good customer relations, ensuring that all others do the same;

• Any other such duties as maybe required to ensure the smooth and efficient day-to-day running of the branch;

• Maintain all in branch marketing requirements.

• Maintaining company confidentiality.

Essential

• Customer Service (2 Years) or Sales Environment (1 Year)