Are you experienced in providing a first class Customer Service? Keen to work for one of the largest banks in the UK where you will be given the opportunity to grow and develop?
Working as part of a busy faster payments enquiry banking team, you will be required to support delivery of 'Best in class' customer service to internal and external customers. The role offers a chance to make a genuine impact on the safety of our customers through the prevention of fraud.You will play an integral part in supporting your team and need to be a focused self-starter. You will build effective trusted relationships with our customers on every call you take, and by listening carefully & asking the right questions, you'll identify and promote the best possible resolution to a broad array of online payments.If you are driven to go above and beyond what's expected, always professional in your work, and can engage with customers using your strong communication skills, we would be interested in hearing from you. This is a real opportunity for personal and professional development.You will ideally have some telephone experience within a Customer Service industry, good IT skills, and an innovative mind set with a proactive approach to problem solving. A natural flair and a genuine desire to help customers is also essential.Previous banking/Financial knowledge would be advantageous, but not essential.My client offers a fantastic 4/5 weeks training programme, with ongoing support and coaching. Training will take place on the client site (Covid secure), after which, you will be required to work from home. (Equipment can be provided if needed)You'll be required to work 5 days of 7 hour shifts between the hours of 8am-8pm Monday-Sunday. You will need to be happy to commit to working every Saturday or Sunday, the client does ask for flexibility; total hours are 35 hours a week.If you would like to be considered for the role then please send your CV in the first instance.It is imperative that you pass the Natwest Group employment screening which includes a credit check and 2 years referencing. Due to the large number of responses we receive, if you do not hear from us within 14 working days of your application then you may assume you have been unsuccessful on this occasion. Thank you for taking the time to contact Manpower UK.Manpower is acting as an Employment Agency in relation to this vacancy. The Manpower Group UK is an equal opportunity employer