Enquiry Centre Agent

Are you looking to start a career with a company who provides full training and ongoing support? Manpower are recruiting for an Enquiry Centre Agent to join the friendly team in Gosport. This is an initial 6-month contract, with a view to extend out to a rolling contract for the right candidate.

You'll answer inbound calls relating to pay, pension and IT first line support queries. No specific experience is necessary however you should have a high attention to detail with excellent communication and organisational skills and the ability to prioritise your workload. Punctuality is very important within the team as well as an ability to work effectively and efficiently.

The operation is open 7am - 7pm Monday to Friday where you will work 7.5 hours per day on a rotational shift basis.

Duties will include:

• Answering pay & pension queries from customers via phone and email
• Have a professional and polite approach to handling incoming calls
• Accurately recording information on customer accounts
• Demonstrate commitment to providing a high level customer service
• Adhere to all company policies regarding security, fraud and data protection

What we can offer you:

• £9.30 per hour, paid on a monthly basis
• 23 days holiday per year + bank holidays
• Friendly, open planned office environment
• Full in-house 6 week induction with ongoing training to support your development
• Free eye care voucher

Due to the nature of the working environment, security checks will be carried out prior to final offer. This will include a full criminal & employment check.