IT Service Desk Team Member

IT Service Desk Team Member

 

Job Description:

We are recruiting for full time Service Desk team members in Swords. We are looking for enthusiastic individuals with a customer service and IT background, who are available to work a rota pattern between the hours of 08.00 - 18.00 Monday - Friday.
6 months contract
Experience 0-3 years of experience

Key Responsibilities:

*Log incidents from phone calls and emails on the incident management system
*Diagnose and resolve problems first line where possible, escalating to appropriate groups where required.
*Monitoring of Service Desk incident and Service Request queues.
*Resolver Group and customer liaison to enable effective management of incidents.
*Work through Incidents and Service Requests to closure.
*Ad-hoc duties as required

 

Key Skills/Attributes:

*Must have good IT awareness preferably gained in a technical/call centre environment
*Displays a positive / can do attitude to customers and colleagues alike
*A good understanding of MSOffice products, PC/laptop hardware, Active Directory, browser products is desirable.
*Proactive approach to problem solving.
*Excellent verbal and written communication skills
*Client and solution focused, with analytical ability
*Able to work under pressure and manage his or her own work with limited supervision
*Assertive and confident in own decision making ability
*High degree of accuracy and attention to detail
*Reliable with excellent time keeping skills

You must have a valid visa to work in Ireland to apply for this role.