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Customer Service Representative

NatWest Group
Greater Manchester, City Of Manchester
Up to £10.31 per hour
Closing date
15 Jan 2021
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Job Details

Are you looking for a new and exciting, challenging opportunity? Working within a fast-paced environment? Do you have the ability to engage with customers and be confident in supporting the customer with their enquiry? If so, we have the perfect role for you.

Join Manpower and work for our client as a Customer Service Representative in Manchester

    • You'll be the first point of support for our personal credit card customers in one of our telephony banking teams
    • We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
    • You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
    • We'll support your personal development with training to achieve the industry recognised Professional Banker Certificate within the first two years

What you'll do

In this role you'll be applying your customer service expertise when dealing with and referring customer queries. Whether it's carrying out day-to-day banking transactions like paying bills, or helping our customers identify products and services that are right for them; you'll be on the other end of the phone to take their calls. ​

As a Customer Service Representative, we'll count on you to let our customers know their options when banking with us, so they can make informed choices.

You'll be helping our customers by:

    • Making a positive impact on every customer call, efficiently and effectively having the right conversations to meet their needs
    • Problem solving and building excellent relationships over the telephone, and providing a friendly, timely and professional service
    • Building real connections with them and being dedicated to finding the rights solution to meet their needs
    • Improving processes and procedures to maximise customer satisfaction and efficiency
    • Maintaining a detailed knowledge of financial products and services to help resolve complex customer queries

The skills you'll need

This is a customer led role, so previous experience working in a customer service role is ideal. Telephony experience is an advantage, but not essential.

Dedication and passion for helping customers is vital. You'll be a real people person, with excellent listening and communication skills.

We're also looking for you to demonstrate:

    • The determination to go the extra mile for our customers every day to provide that truly personal service
    • The ability to achieve quality results while maintaining high levels of detail
    • Strong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information while talking to customers
    • Good organisational skills and an enthusiasm to keep learning and developing new skills

What else you'll need to know

We're here for our customers, whatever the time of day or night, so you'll need to be flexible and commit to working a rotating work pattern.

Your hours of work will be between the hours of 8am and 8pm Monday to Sunday on a rotational shift pattern, working 5 days a week out of 7.

Bank Holiday working is a feature of this role.

You'll enjoy a comprehensive training programme, and on-going coaching and support to enhance your development.

This is a temporary ongoing role; the pay rate is £10.31 per hour and you will receive a holiday allowance of 33 days pro rata


With millions of customers across the world, NatWest Group aims to become the UK's most helpful and sustainable bank. They're committed making their customer's lives easier and taking the stress out of banking.

Key to this is having the right people on the team. People who share the belief that the customer comes first; people who can engage with customers, and talk to them like the individuals they are.

NatWest Group has a number of awards for being a top UK employer under their belt, and having placed over 18,000 people into temporary jobs with them over the last three years, we're sure that you'll enjoy all the support, development and flexibility you need - through training and development, opportunities for progression, great onsite facilities and more.

It's all about achieving your full potential, so you can go above and beyond what's expected.

Contact Us
  • United Kingdom
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