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Portfolio Reconciliation Analyst - Coventry

Employer
E.ON
Location
West Midlands, Coventry
Salary
£11.65 - £12.42 per hour
Closing date
19 Jan 2021

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Sector
Utilities
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Job Details

Portfolio Reconciliation Analyst - Coventry

Department description

Working within B2B Corporate Operations, the Portfolio Reconciliation team plays a pivotal role, working alongside Customer Service Account Managers (CSAMs) and Agent Operations, to ensure timely and accurate gas and electricity billing for our customers.

Responsibilities (Key Activities)

The role of the Portfolio Reconciliation Analyst involves analysis of industry held data, ensuring appropriate corrective action is taken to resolve billing and settlement imbalance and discrepancies rectified. This involves root cause analysis and provides the opportunity to make recommendations for process improvement. Working with internal and external stakeholders, to ensure timely and accurate invoicing for our customers, whilst mitigating settlement imbalance and risk to our business by ensuring data accuracy.

Regular engagement with CSAMs, to resolve energy and financial imbalance, through the identification, analysis and correction and recovery of energy and non-energy charges. (E.g. HH Meter Operators/HH Data Collector)

Raise and manage end to end queries and disputes with industry agents and settlement agencies; such as Xoserve, Meter Asset Providers and iGTs

Effective management of external and internal customer queries as required; including gas shipper agreed reads and Xoserve read rejections

Perform regular Portfolio Reconciliation activity to ensure that asset details match across all systems

Interface with agents and suppliers to ensure that discrepancies are corrected in a timely and accurate manner

Pay rate: £12.42 per hour

Hours of work: Monday - Friday 08:30 - 17:00 with an early finish on Friday

Location: Westwood Business Park Coventry

Length of Assignment: 6 Months to cover secondment

Skill Set Required:

Essential

  • Excellent analytical and numerical skills with a strong attention to detail
  • Demonstrable experience of managing complex queries to a successful resolution
  • IT literate, with an excellent working knowledge of Microsoft Excel/Word/Outlook
  • A proven ability to interrogate data, draw conclusions and provide considered recommendations to management level
  • Sound stakeholder management and influencing skills
  • Self-motivated, able to prioritise own workload to achieve stretching targets and challenging deadlines

Desirable

  • SQL would be advantageous
  • Recent energy industry experience
  • Knowledge of recent of changes to the energy industry, regulatory changes and their potential impact on billing and settlement

Sound like the role for you? Please apply today!!

Company

Millions of people get their electricity and gas from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this – that’s where you come in.

Join the 12,000 people who work for E.ON, and you can be sure they’ll do everything they can to help you be engaged, energised and passionate about what you do.

Right from the start, you’ll receive comprehensive training, a mentor to help you settle in, weekly coaching and monthly one-to-ones. You’ll be able to fit your job around your life, with flexible working options available too. And if you want to progress your career, there’s a real chance of promotion - your manager will always be on hand to support you, and it can happen as much or as little as you want.

It’s all about cleaner, better energy, and a working environment where you are valued, fairly treated and confident that your job is right for you.

Contact Us
  • Head Office
  • Westwood Business Park
  • Coventry
  • CV4 8JG
  • GB
  • Mini-site: E.ON
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