Customer Service Representative

Employer
NatWest Group
Location
Southend-On-Sea, Essex
Salary
Up to £12.24 per hour + na
Closing date
20 Jan 2021
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Job Details

Join us as a Faster Payment Telephony Agent

  • We'll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
  • You'll be profiling accounts and verifying details before processing payments
  • This is an opportunity to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis

What you'll do

As a Faster Payment Telephony Agent, you'll be responding to queries from customers promptly and with your team targets in mind. With strong interpersonal skills, you'll be listening to our customers, developing relationships with them and maintaining an understanding of their needs at all times.

Your day-to-day activities will include:

  • Educating our customers on scams and best practice
  • Authorising and investigating all transactions to target levels
  • Collecting the required information from the customers and businesses
  • Reviewing processes which could be automated or enhanced to improve the customer and business experience

The skills you'll need

In order to excel in this role, you'll have customer service experience along with customer and industry knowledge. You'll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines. And, if you have telephony experience and fraud knowledge, this would be ideal.

You'll also demonstrate:

  • An awareness of changes in trends, policies and regulations
  • An understanding of our industry and its customers
  • Experience of managing stakeholder relationships

We offer a fantastic starting salary of £12.24ph, 33 days holiday pro-rata, pension, discounts on a variety of family days out, on-site Gym & Restaurant and the opportunity to access lots of free online courses.

If you would like to be considered for the role then please send your CV in the first instance.

It is imperative that you pass our clients pre-employment screening which includes a credit check and 5 years referencing.

Manpower is acting as an Employment Agency in relation to this vacancy. The Manpower Group UK is an equal opportunity employer. Unfortunately, due to high levels of applicants we are not able to respond to all submissions, therefore if you do not hear from us within 14 days working days of your application then you have not been successful on this occasion.

Company

With millions of customers across the world, NatWest Group aims to become the UK's most helpful and sustainable bank. They're committed making their customer's lives easier and taking the stress out of banking.

Key to this is having the right people on the team. People who share the belief that the customer comes first; people who can engage with customers, and talk to them like the individuals they are.

NatWest Group has a number of awards for being a top UK employer under their belt, and having placed over 18,000 people into temporary jobs with them over the last three years, we're sure that you'll enjoy all the support, development and flexibility you need - through training and development, opportunities for progression, great onsite facilities and more.

It's all about achieving your full potential, so you can go above and beyond what's expected.

Contact Us
  • United Kingdom
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