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CSO, Telephony, Fraud Officer

NatWest Group
Greater Manchester, Manchester
Up to £10.31 per hour
Closing date
21 Jan 2021
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Job Details

In Fraud and Chargeback Operations supporting our customers when they've been victims of fraud or disputes with retailers is one of the most important things we do. You'll work with customers over the telephone, giving them essential support and dealing with a wide range of fraud and dispute queries. You'll need patience, an investigative approach and great customer service skills, but it's an incredibly rewarding place to work.

To succeed in this role, you will need:

  • To act as a trusted advisor to your customer on every call you take, listening carefully and asking the right questions
  • To understand the customer's needs and concerns, and resolve them efficiently and effectively
  • Great interpersonal skills, with the ability to build personal credibility, and engage with your customers on often sensitive issues
  • A keen eye for detail, allowing you to identify potential risks to the client and our customers
  • The ability to manage multiple tasks at once, and to work well under pressure
  • A good level of IT Skills

What else you'll need to know:

Fraud and Chargeback Operations business Hours 1pm till 9pm, so you will need to be able to commit to a shift pattern that includes working one day at the weekend (Monday to Sunday) and is likely to be a later finish (7am up until 9pm) 35 hours per week.

You will receive a structured training programme lasting 6-8 weeks to ensure you can deliver an excellent service to all of the clients customers.

You'll get a competitive hourly rate of £10.31, with a 10% uplift from 8pm to 10pm and a 25% uplift after 10pm

As a Manpower employee you will receive weekly pay, 33 days holiday and a range of other benefits.

You must be able to pass our client's pre-employment screening which includes a credit check and 2 years referencing.


With millions of customers across the world, NatWest Group aims to become the UK's most helpful and sustainable bank. They're committed making their customer's lives easier and taking the stress out of banking.

Key to this is having the right people on the team. People who share the belief that the customer comes first; people who can engage with customers, and talk to them like the individuals they are.

NatWest Group has a number of awards for being a top UK employer under their belt, and having placed over 18,000 people into temporary jobs with them over the last three years, we're sure that you'll enjoy all the support, development and flexibility you need - through training and development, opportunities for progression, great onsite facilities and more.

It's all about achieving your full potential, so you can go above and beyond what's expected.

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