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CSO, Telephony, Fraud Officer

Employer
NatWest Group
Location
Edinburgh
Salary
Up to £10.31 per hour
Closing date
21 Jan 2021
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Job Details

We have numerous Customer Service roles starting ASAP

If you are passionate about Customer Service and keen to work for one of the largest banks in the UK, we would love to hear from you.

Working as part of our clients Financial support teams, you will be required to support delivery of 'Best in class' customer Service to internal and external customers.

The role(s) require you to handle an array of inbound telephone calls in relations to customer accounts.

You will build effective trusted relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible.

Ideally, you will have some previous Customer Service experience; however it is more important that you can demonstrate previous experience of engaging with people. Excellent IT/Technology skills are essential, as well as an innovative mind set with a proactive approach to problem solving. A natural flair and a genuine desire to help customers are also essential to succeed in this role.

Our client offers a fantastic training programme that runs for seven weeks with ongoing support and coaching.

The centre operates between the hours of 6am and Midnight seven days a week. You will need to be flexible in regards to your shift patterns, but these will also be discussed in detail during your interview process. total hours are 35 hours a week.

We offer a fantastic starting salary, 33 days holiday pro-rata, pension, discounts on a variety of family days out, onsite Restaurant and the opportunity to access lots of free online course. Please note there is an enhanced rate of pay when working unsociable hours (6am-8am & 9pm-midnight)

If you would like to be considered for the role then please send your CV in the first instance.

It is imperative that you pass our clients pre-employment screening which includes a credit check and 2 years referencing.

Manpower is acting as an Employment Agency in relation to this vacancy. The Manpower Group UK is an equal opportunity employer. Unfortunately due to high levels of applicants we are not able to respond to all submissions, therefore if you do not hear from us within 14 days working days of your application then you have not been successful on this occasion.

Company

With millions of customers across the world, NatWest Group aims to become the UK's most helpful and sustainable bank. They're committed making their customer's lives easier and taking the stress out of banking.

Key to this is having the right people on the team. People who share the belief that the customer comes first; people who can engage with customers, and talk to them like the individuals they are.

NatWest Group has a number of awards for being a top UK employer under their belt, and having placed over 18,000 people into temporary jobs with them over the last three years, we're sure that you'll enjoy all the support, development and flexibility you need - through training and development, opportunities for progression, great onsite facilities and more.

It's all about achieving your full potential, so you can go above and beyond what's expected.

Contact Us
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