UX Specialist

Employer
SAP
Location
Ireland
Salary
Negotiable
Closing date
26 Jan 2021

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Sector
IT
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Job Details

User Experience (UX) Specialist

ManpowerGroup Ireland have an exciting new opportunity with our client SAP! This is a 12-month contract role employed with ManpowerGroup.
Please read below for more information on SAP company and role responsibilities.

SAP COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economies, lift-up societies and sustain our environment. Because it is the best-run businesses that make the world run better and improve people's lives.

POSITION SUMMARY

Would you like to work within a team that is recognised for its world-class customer care, leading support offerings, and work directly with customers to help them achieve successful outcomes for their business?
Do you work best when collaborating with great team members and multiple other stakeholders, building impactful relationships that drive success for both you and SAP's customers?
Are you creative when faced with challenges?
Do you want to be a part of a dynamic organisation that provides guidance and support for a portfolio spanning both cloud and on-premise products?
Then look no further, bring your talents to us!

Through expertise, services, support, and tools, SAP Customer Success is uniquely prepared to help our customers become an Intelligent Enterprise using SAP's intelligent suite, digital platform, and intelligent technologies. Our expertise, services and support portfolio, and intelligent tools encompass over 45 years of experience in implementing and supporting hundreds of thousands of companies across 25 industries. SAP Enterprise Support (ES) provides customers with expertise and collaboration tools that support and enable them to achieve these goals. This position as a User Experience (UX) Specialist is within SAP Lifetime Customer Experience (LCX) - a global organisation that guides customers to accomplish game-changing business outcomes through an outstanding next generation support experience that earns lifetime customer loyalty. This role will support the LCX Automation & Tooling strategy designed to introduce a state-of-the-art integrated toolset to enhanced customer experience and improve efficiency's driven by data intelligence.

EXPECTATIONS AND TASKS

Understand business requirements and technical limitations of the LCX Automation & Tooling strategy
Design and deliver wireframes, personas, user stories, and mock-ups
Take a user-centred design approach and rapidly test and iterate your designs
Act as a liaison between business and development teams
Close collaboration with stakeholders within and outside the LCX organisation including Data Owners, Business requirements managers and development teams

SKILLS AND COMPETENCIES

Experience/Knowledge of User Centric Design, requirements documentation, user story creation, etc.
You have excellent interpersonal skills, with the ability to juggle multiple priorities, deliver results under pressure, work independently, and take ownership of assigned tasks (pro-active driver, results-oriented, pragmatic)
Understanding of software development projects
Attention to detail
Outstanding problem solving and analytical skills

EDUCATION AND WORK EXPERIENCE

Graduate with a Bachelor or Honours Degree in IT / Computer Science / Data Science / Physics / Mathematics / Engineering / Business with IT or equivalent preferred
2-3 year's work experience with proven ability
Software development experience is an advantage
Experience in working in global &/or virtual teams
Experience and/or acumen of the following technologies and solutions is an advantage: Cloud; Databases; Server applications; Infrastructure architecture; Internet technologies; Web servers and web proxy servers experience; Enterprise software solutions; Business application software; IoT

WHAT YOU GET FROM US @ ManpowerGroup
ManpowerGroup have offices in 80 countries across the world, Manpower is the global leader in contingent and permanent staffing. We are proud to have received several global awards and achievements, including being named to Ethisphere's "World's Most Ethical Companies" list for eleven consecutive years - more than any organisation in the industry.

Employee Benefits: We offer our employees great benefits which include free eye tests, healthcare benefits, a free training platform which offers thousands of online training courses, as well as professional advice and support to get you settled into your new role at SAP, with continued support throughout your tenure with us.

If you are interested in working with ManpowerGroup onsite at SAP, please apply! I am available to help with any queries you may have. (sophie.walshe@manpower.ie)

Company

SAP is the world leader in enterprise applications in terms of software and software-related service revenue. Based on market capitalization, we are the world’s third largest independent software manufacturer. SAP is at the center of today’s business and technology revolution. SAP helps you streamline your processes, giving you the ability to use live data to predict customer trends – live and in the moment. Across your entire business. When you run live, you run simple with SAP.

With offices and labs located worldwide, SAP serves over 345,000 customers with 84,000 employees, more than 150 nationalities worldwide in 130 countries.

SAP began operations in Ireland in 1997, and today has offices in Dublin and Galway and employs over 1,700 people across 41 lines of business. SAP employees in Ireland comprise a diverse community – 60 nationalities of people speaking 47 languages. Located between SAP EMEA and the U.S. headquarters of SAP Americas, and with so many languages and cultures present, Ireland provides the ideal setting to host the SAP service and support organisation serving SAP customers in these regions.

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