Heat Customer Service Advisor
Our Client provides hot water, heating & cooling directly to some of their customers though district heating networks across the country. They're one of the UK's biggest District Heating providers - and this is your chance to join as a Customer Service Advisor.
This position is based in Nottingham, Annesley however, due to the current situation with Covid-19, we will require flexibility for you to work both at home and on site, any equipment needed for you to complete your role will be provided and we will be here to support you throughout this, you will need access to a stable broadband connection.
The contact centre is open from 8am until 6pm Monday to Friday, you will be expected to be flexible to work during these times.
About the role:
Does the thought of being Customer obsessed inspire you? Are you great at listening, solving problems and using common sense to drive great solutions for our customers and our business? Are you passionate about driving your own development and performance and have a willingness to self-learn? Do you love making things better and do you shout up with ideas when things just aren't right? Do you believe in being part of a team, a family, where helping one another to be at our best is paramount? Can you roll up your sleeves and get stuck in no matter what the task?
Ideally, you'll have some previous experience working in a customer service and/or contact centre role, but don't worry if you haven't. We're looking for someone with great communication skills who will be comfortable handing both inbound and outbound calls professionally.
You'll initially join on a temporary basis, but there may be the opportunity to progress to a permanent basis at a later date. There's a range of great benefits on offer too:
- Initially the pay will be £9.75 per hour with the chance for it to later rise to £11.32 per hour.
- You'll start with 28 days pro-rata annual leave year, but after 12 weeks this will increase to 34 days pro-rata (including bank holidays)
- There's good transport links nearby, an on-site canteen serving hot and cold food, and a free drinks vending machine.
Interested? Click apply to start your application today.