Debt Resolution Agent (Business to business)

Employer
E.ON
Location
Nottinghamshire, Nottingham
Salary
Up to £9.75 per hour
Closing date
4 Feb 2021
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Job Details

Job Details:

Customer Service Advisor - Business to Business Debt Resolution Team

Trinity House - Nottingham City Centre (Temporary Home Working Available)

This is your chance to join one of the UK's top energy companies as a Customer Service Advisor in Nottingham!

About the role:

As a Debt Resolution Advisor; you will be responsible for inbound and outbound calls to business customers to resolve outstanding arrears on their accounts.

This will involve negotiating with the customer to set up a payment plan both acceptable for the business and achievable for the customer, whilst maintaining relationships to ensure they remain with the business as a valued customer.

You will be required to use your initiative and creativity both individually and as part of your Squad to come up with sustainable solutions to resolve customer arrears whilst ensuring great customer service is delivered every time.

The benefits:

  • We are offering an 18-month contract as a temporary worker initially which may have the option to go permanent further down the line dependant on factors including performance, attendence and business need.
  • Starting salary is £9.75 per hour, with a chance for it later to rise to £11.32 per hour.
  • You'll start with 28 days annual leave a year, but after 12 weeks this will increase to 34 days (including bank holidays).
  • Trinity House site is conveniently situated within Nottingham City Centre with good transport links. Due to Covid-19 restrictions we are currently offering remote working. You are expected to be able to commute to this site long term in case of any IT issues etc.
  • Specialist training will be provided on site. Equipment will then be distributed for you to work from your home.

About you:

Ideally, you'll have some previous experience working in a customer service and/or contact centre role and great communication skills. Naturally you will take responsibility for delivering excellent customer service by offering sustainable payment outcomes for your customer whilst working individually and as a larger team.

Our phone lines are open 9am to 5pm Monday to Friday.

Company

Millions of people get their electricity and gas from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this – that’s where you come in.

Join the 12,000 people who work for E.ON, and you can be sure they’ll do everything they can to help you be engaged, energised and passionate about what you do.

Right from the start, you’ll receive comprehensive training, a mentor to help you settle in, weekly coaching and monthly one-to-ones. You’ll be able to fit your job around your life, with flexible working options available too. And if you want to progress your career, there’s a real chance of promotion - your manager will always be on hand to support you, and it can happen as much or as little as you want.

It’s all about cleaner, better energy, and a working environment where you are valued, fairly treated and confident that your job is right for you.

Contact Us
  • Head Office
  • Westwood Business Park
  • Coventry
  • CV4 8JG
  • GB
  • Mini-site: E.ON
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