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Customer Service Administrator

Employer
Undisclosed Company
Location
West Midlands, Birmingham
Salary
Up to £10.16 per hour
Closing date
27 Jan 2021

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Salary: £10.16 per hour

Location: Work from Home

Job Type: Temporary, 37 net hours per week. Working five days out of seven days covering various working patterns between 8am and 6pm.

Enhanced Background Check Required

Long term, temporary roles are now available with our client. We require Administrative Officers to support customers claiming under the various Government schemes designed to help provide financial support through the Covid 19 pandemic.

As part of a team, you will carry out a range of administrative functions to process enhanced identity checks to verify our customers. You will organise your work in order to meet the schemes' delivery targets and work towards agreed customer service targets for both quality and productivity.

You will need to be self-motivated, flexible and prepared to work across a range of duties as you support the nation in this critical time. The role is not office-based and you will be expected to work from home and provide assurances about the suitability and security of that environment.

What you'll need to do:

  • Act as a primary point of contact for customers, using telephone and emails
  • Gather and use information from our clients Data systems to inform decisions
  • Make outbound calls to customers to check details and request information
  • Input of information to our clients systems, ensuring details are entered correctly and promptly
  • Resolve issues/queries or escalate to a line manager as necessary

What we'll need from you:

  • Good communication skills, both written and verbal
  • Good interpersonal skills, a flexible approach and a positive attitude
  • Competent IT skills with evidence of being experienced in using Microsoft Office Suite (especially Outlook, Teams and SharePoint)
  • The ability to resolve problems with customers and address issues by phone and via information gathering
  • Ability to handle both enjoyable and challenging conversations whilst protecting customer confidentiality
  • Ability to provide information quickly and clearly
  • Ability to work well across several different teams and build supportive relationships

Place of Work

This is a work from home opportunity, where you will train and work from home, therefore you will need a broadband connection and a private room where you can work, free from distraction.

Experience:

  • Competence in using varied IT software and data bases
  • Administration: 1 year (Preferred)
  • Telephony Work (Preferred)

If you are interested, please don't hesitate to apply now and our team will be in touch.

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