We are looking for people who are passionate about Customer Service and keen to work for one of the largest Financial groups in the UK
Working as part of our clients Financial Health and support teams, you will be required to support delivery of first class customer service to internal and external customers.
As well as answering incoming calls from customers and 3rd parties, you'll also be offering proactive help as you make outbound calls to our customers to discuss their financial needs. Accurately and with empathy you'll listen and gather information from customers, and carry out a needs analysis to understand their true financial position. You'll then be equipped to negotiate financial solutions that suit both the bank and the customer, matching processes and products to meet our customers' needs.
You will build effective trusted relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.
You will ideally have some previous Customer Service experience; however, it is more important that you can demonstrate previous experience of engaging with people confidently. Excellent IT/Technology skills are essential, as well as an innovative mind set with a proactive approach to problem solving. A natural flair and a genuine desire to help customers are also essential to succeed in this role.
Our client offers a fantastic training programme that runs between 7/8 weeks with ongoing support and coaching.
You'll be required to work 5 days of 7 hour shifts, between the hours of 8am-8pm Monday-Friday & between 8am & 5pm on Saturdays. You will need to be happy to commit to working on a Saturday every week, the client does ask for flexibility; total hours are 35 hours a week.
Due to the current pandemic this role will require for you to work from home after training, therefore it is imperative you have a comfortable and quiet area within your household to allow you to work effectively.
We offer a fantastic starting salary, 33 days holiday pro-rata, pension, discounts on a variety of family days out, Restaurant and the opportunity to access lots of free online courses.
If you would like to be considered for the role then please send your CV in the first instance.
It is essential that you pass our clients pre-employment screening which includes a credit check and 2 years referencing.
Manpower is acting as an Employment Agency in relation to this vacancy. The Manpower Group UK is an equal opportunity employer.
Unfortunately, due to high levels of applicants we are not able to respond to all submissions, therefore if you do not hear from us within 14 days working days of your application then you have not been successful on this occasion.