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Customer Enquiry Manager

BMW Group Retail Careers
East Midlands
£30,000 pa basic with a £10,000pa bonus package
Closing date
1 Mar 2021

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Job Details

Take the next step in your leadership career by helping shape the future of automotive retail.

BMW Group Retail

Working in BMW Group feels different to other retail sales careers - in or outside the automotive world. There's the passion our team have for the Group's world-famous brands.

The collective pride in the quality of our design, technology and engineering. The satisfaction of giving every customer an exceptional experience. And a sense of excitement about the future and what it holds. This is where to keep moving forward. To keep improving yourself. And to follow the career you want in the future of automotive retail.

Shape the future of automotive retail

Our market is changing, and our customers are too. That's why we're dedicated to bringing tomorrow's driving experience to our customers today. And why we want to create retail experiences that are years ahead of the competitions.

Our cutting-edge showrooms feature eye-catching design and the latest tech tools, like our ground-breaking AR apps. The challenge is to inspire our sales teams to create new and better customer experiences of their own.

Your role

Reporting into the Head of Business, this newly formed team will take responsibility for nurturing fresh inbound enquiries for our products and services, as well as for the core outbound prospecting function for repeat business with our existing customer base. The primary objectives centre around providing tailored, intelligent responses to customer enquiries, and managing the customer journey in its entirety, up to the point of introduction to our showroom-based sales team, who will present and demonstrate the product and negotiate the sales.

Your profile

The successful applicant is likely to have proven experience in management within a modern CRM operation, ideally with a blue chip, highly customer-centric organisation. It is not necessary to have direct automotive industry experience, but candidates should ideally be capable of and interested in becoming real experts in the BMW product range. A good technical knowledge of CRM processes and reporting metrics is important, but less so than a commercial flair for winning business.


Your hard work will be rewarded with an uncapped bonus scheme, company car, pension scheme, subsidised manufacturer car purchase scheme available to both you and your family, access to bespoke training courses at the state-of-the-art BMW Training Academy and a globally recognised BMW accreditation and certification.


When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.

We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.

If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.

Why you should join BMW Retail?

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