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Customer Sales Advisor

Employer
Undisclosed Company
Location
Nottingham, Nottinghamshire
Salary
£18380 - £20352 per annum + Benefits
Closing date
16 Mar 2021

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HOMEWORKING but must be based within commutable distance to Nottingham City Centre

Are you on the lookout for a new position that offers remote working? Do you want to work for a company that supports work life balance? If so, we may have the opportunity you have been looking for.

Here at Domestic & General our priority has been to support our employees through the recent challenges COVID-19 has presented, whilst still providing an excellent service journey for our customers. We are now excited to be recruiting our next Customer Sales Advisor intake within our Outbound department, that will initially be fully home based. We have changed how we recruit and onboard, so your journey with us will now be fully virtual, giving you the flexibility but still the full engaging experience that you deserve.

About the Role

This vacancy is in one of our outbound sales teams, meaning that you'll be contacting existing customers to ensure their valued appliances are protected. You'll provide excellent customer service and use your expert sales skills to give added peace of mind, by up-selling products that customers can purchase, that best suit their needs.

Please note that this role will be home based initially, with the potential for a mix of office and home-based working in the future. You will therefore need to live within a commutable distance, from our office in the Nottingham city centre.

Opening hours of our Outbound department are:

  • Monday & Tuesday: 11:30 - 20:00
  • Wednesday & Thursday: 10:30 - 19:00
  • Friday: 9:30-18:00
  • Saturday - Day Off
  • Sunday - Day Off

We'll take care of providing the equipment you need before you start, but you must have broadband access.

About You

  • You will have proven experience in a home-based position or a similar role where you have worked autonomously. Previous targeted sales or customer service experience is a must.
  • A skilled and driven customer service and sales professional.
  • You'll thrive on beating and exceeding sales targets and have strong sales skills - but you'll always make sure that the customer's interests come first.
  • You understand the customer's perspective and have a natural ability to build a strong rapport and demonstrate empathy when needed through your excellent communication skills.
  • You'll be a confident multi-tasker who can hit multiple targets whilst being resilient and show a great team spirit!

Salary & Bonuses

  • A highly competitive £18,380 starting salary with a pay increase after six months to £20,352
  • A brand-new Agent Salary Reward Scheme from the 1st October 2020, giving Agents the opportunity to meet performance criteria and increase their salary by £1,000 every 6 months!
  • Bonus earning potential of up to £750 per month, earned through a combination of strong sales performance, excellent customer service and call quality
  • For all our Agents, we ensure the salary and bonus opportunity are balanced and for our highest performing Agents there is an opportunity to earn higher rates of salary and additional bonus based on performance

Our Benefits

  • Comprehensive training with clearly defined career progression opportunities
  • Regular incentives with amazing prizes to be won
  • Annual leave - 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
  • Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
  • Pension scheme - matched employer contributions up to 5% of basic salary
  • Life assurance - employer funded cover of 4x basic salary
  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
  • Salary Finance - access to savings and borrowing through payroll
  • Car Leasing - access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
  • Travel Loans - interest free loans to help spread the cost of annual travel tickets
  • Cycle to Work - tax efficient bike and cycling equipment worth up to £1,000
  • Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classes
  • Employee Assistance Programme - specialist advice and support on issues such as finance, relationships, illness and family issues
  • Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
  • Employee discounts - access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Training Schedule

We offer a fantastic virtual training experience over a 4-week period. Please ensure you can commit to 4 weeks full time virtual training before you apply.

For more information, apply today!

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