Customer Service Advisor

Salary: £9 per hour

Location: Working from home, returning to WAHA Cuprum House (Glasgow City Centre), depending on government guidance.

Job Type: Temporary, 37.5 hours per week, Between 8.30am - 6pm Monday to Friday only!

Potential for long term or permanent contract

Training: 10 days, Monday to Friday, 9am - 5.30pm

Who are we?

Our client, Teleperformance, is the Worldwide leader in multichannel customer experience management. About Teleperformance; We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We've been doing this since 1978, and every year we interact with more than 35% of the world population.

We are experts in people interactions, and this gives us the edge in delivering superior customer experience in every contact.

We constantly invest in research and development and get a deeper understanding of customer's thoughts, behaviours and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.

Job Overview

As a member of the Team at Teleperformance, you will play a key role creating a unique customer experience. You will become a specialist in effectively resolving customer queries including making and amending payments, updating customer's details, taking card payments and answering general finance questions.

Our callers want to talk to people with personality. People who'll listen, ask the right questions and patiently offer the solutions that leave them smiling. Bring your experience and enthusiasm and you'll have the chance to support one of the UK's leading financial services provider.

What do we need from you?

• A "passion" for people, with the ability to see beneath the surface, treating everyone with respect and professionalism at all times.
• An" empathetic" approach, with the ability to identify and share the feelings of others.
• A "want" to deliver a value-added service with the highest regards for quality, to maintain life-long, valuable relationships with our customers, at every interaction.
• A "can do" attitude that sees you striving for results, achieving positive outcomes at every possible opportunity, in an environment where Each Interaction Matters.

What we offer

• Comprehensive initial training.
• Permanent job opportunities with Teleperformance with enhanced benefits (subject to availability & probationary period)

If you are interested, please don't hesitate to apply now and our team will be in touch.

Manpower are an equal opportunities employer and welcome applications from all sections of the community.