Multilingual IT Service Analyst
Our client is a global bio pharmaceutical company whose mission is to discover, develop and deliver innovative medicines that help patients prevail over serious diseases
They are looking for a French speaking person who has a second language in either German, Italian or Spanish.
Job Title: Multilingual Service Desk Analyst
Location: Chester
Salary: £15 per hour - 35 hours paid weekly
Job Responsibilities
Responsible for handling the initial client contact at the speciality service desk via telephone, email, chat or portal.
Perform troubleshooting to resolve or escalate to the appropriate teams
Research and resolve more complex field sales application and business process issues
Analyse and identify trends in issue reporting and devising preventive solutions
Log and manage incidents and requests
Use trending data to generate and/or update knowledge database
Collaborate with business in application testing, upgrades and deployment.
Effective communication in English, French and any of the following; German, Italian and Spanish
Desired Experience
Demonstrated technical competence in areas of responsibilities with applied knowledge of a range of current technologies
PC desktop and laptop hardware configurations
Windows operating systems
Microsoft products
IOS
Remote connectivity VPN
Demonstrated ability to troubleshoot and analyse computing issues
General understanding of service desk operations; including tools, processes & methodologies
Ability to explain technical information to clients, management and peers with effective verbal and written communication
Experience in customer service environment
Other Qualifications
Up to 3 years of prior related work experience in a technical support environment, and/or a service desk environment.
Experience in supporting life sciences is a plus
If this is a role that interests you please apply with your CV attached or email with your CV
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