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Multilingual IT Service Analyst

Employer
Undisclosed Company
Location
Cheshire, Chester
Salary
Up to £15.00 per hour
Closing date
24 Mar 2021

View more

Sector
IT
Job Type
Temporary
Hours
Full-time

Our client is a global bio pharmaceutical company whose mission is to discover, develop and deliver innovative medicines that help patients prevail over serious diseases

They are looking for a French speaking person who has a second language in either German, Italian or Spanish.

Job Title: Multilingual Service Desk Analyst

Location: Chester

Salary: £15 per hour - 35 hours paid weekly

Job Responsibilities

Responsible for handling the initial client contact at the speciality service desk via telephone, email, chat or portal.

Perform troubleshooting to resolve or escalate to the appropriate teams

Research and resolve more complex field sales application and business process issues

Analyse and identify trends in issue reporting and devising preventive solutions

Log and manage incidents and requests

Use trending data to generate and/or update knowledge database

Collaborate with business in application testing, upgrades and deployment.

Effective communication in English, French and any of the following; German, Italian and Spanish

Desired Experience

Demonstrated technical competence in areas of responsibilities with applied knowledge of a range of current technologies

PC desktop and laptop hardware configurations

Windows operating systems

Microsoft products

IOS

Remote connectivity VPN

Demonstrated ability to troubleshoot and analyse computing issues

General understanding of service desk operations; including tools, processes & methodologies

Ability to explain technical information to clients, management and peers with effective verbal and written communication

Experience in customer service environment

Other Qualifications

Up to 3 years of prior related work experience in a technical support environment, and/or a service desk environment.

Experience in supporting life sciences is a plus

If this is a role that interests you please apply with your CV attached or email with your CV

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