Clinical Assessment Service Area Co-ordinator
- Employer
- Undisclosed Company
- Location
- Somerset, Taunton
- Salary
- £10.82 - £11.82 per hour + paid holidays, weekly pay, pension
- Closing date
- 18 Mar 2021
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Part-time
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Manpower are recruiting for Area Coordinators in Taunton on a part time basis.
We are looking for candidates with previous management experience in Health Care or a Call Centre background.
The successful candidates will ensure:
- That calls received into the call centre answered promptly and in line with local and national standards.
- That calls requiring a face-to-face consultation receive booked Treatment Centre appointments or home visits within appropriate timescales.
- Support clinicians both within the CAS and virtual hubs to ensure that patients receive the right care in the right place, by those with the right skills, the first time.
- Support the strategic development of the delivery of Integrated Urgent Care Service (IUCS) for Devon contributing towards a 'one team culture' throughout the Organisation
- Support the Locality Team Leader to ensure that the CAS functions efficiently and effectively; meeting all national and local quality standards and key performance indicators.
- Follow all relevant operational policies, procedures, processes and guidelines are fit for purpose; escalating any changes required to the CAS Team Leader.
- Develop and maintain close working relationships with a range of local partnerships and stakeholders
- Ensure that good governance remains central at all times, reviewing processes, controls and frameworks to support operational delivery.
- Develop and maintain robust and professional relationships both internally and externally.
- Identifies and resolves operational challenges in partnership with others and operates a system that to deliver exemplar service standards.
About you:
- A good general education, to a minimum of GCSE level (or equivalent)
- Full, driving licence
- Supervisory or Managerial qualification (desirable not essential)
- First Aid at Work qualification
Knowledge (desirable not essential)
- Knowledge of the OOH NQR standards.
- Geographical knowledge of Somerset
- Adastra software (desirable not essential)
- Rotamaster (desirable not essential)
- Geographical knowledge of Devon. (desirable not essential)
- Able to understand and analyse complex issues and balance competing priorities in order to make difficult decisions.
- Experience of coaching, mentoring and developing staff.
- Strong people and motivation skills
- Excellent interpersonal and communication skills, able to influence and persuade others articulating a balanced view and able to constructively question information from others
- Excellent planning skills and ability to work to specific timescales
- Good understanding of the role of effective communications and engagement with patients, public, workforce and stakeholders in achieving/delivering Group objectives and maintaining the reputation of the Organisation
Personal Attributes & Abilities
* Lead by the example of exhibiting high standards- Ability to understand the limits of his or her competencies and the wisdom to seek advice when these are reached
- Strong analytical skills with the ability to identify problems and develop solutions
- Approachable and encourages effective communication and listening with colleagues at all levels
- Actively encourages a culture of openness and trust
- Takes ownership and displays commitment
- Strives to achieve targets and goals as well as demonstrating resilience to difficulties
- Ability to maintain a positive attitude to work demands
- Ability to influence, persuade and negotiate at all levels
- Ability to cope with distressing and emotional situations
- Ability to cope with unpredictable situations
- Able to show cultural sensitivity and awareness
- Confident in facilitating and challenging others
- Ability to build consensus, manage conflict and facilitate problem solving and collaboration
- Empowering style, valuing the contribution of others.
- Flexible approach in relation to working hours and locations.
This is a temporary part time position with the opportunity of a permanent position.
Does this sound like the perfect opportunity for you? Apply today with an up to date CV.
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