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Clinical Assessment Service Area Co-ordinator

Employer
Undisclosed Company
Location
Somerset, Taunton
Salary
£10.82 - £11.82 per hour + paid holidays, weekly pay, pension
Closing date
18 Mar 2021

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Manpower are recruiting for Area Coordinators in Taunton on a part time basis.

We are looking for candidates with previous management experience in Health Care or a Call Centre background.

The successful candidates will ensure:

  • That calls received into the call centre answered promptly and in line with local and national standards.
  • That calls requiring a face-to-face consultation receive booked Treatment Centre appointments or home visits within appropriate timescales.
  • Support clinicians both within the CAS and virtual hubs to ensure that patients receive the right care in the right place, by those with the right skills, the first time.
  • Support the strategic development of the delivery of Integrated Urgent Care Service (IUCS) for Devon contributing towards a 'one team culture' throughout the Organisation
  • Support the Locality Team Leader to ensure that the CAS functions efficiently and effectively; meeting all national and local quality standards and key performance indicators.
  • Follow all relevant operational policies, procedures, processes and guidelines are fit for purpose; escalating any changes required to the CAS Team Leader.
  • Develop and maintain close working relationships with a range of local partnerships and stakeholders
  • Ensure that good governance remains central at all times, reviewing processes, controls and frameworks to support operational delivery.
  • Develop and maintain robust and professional relationships both internally and externally.
  • Identifies and resolves operational challenges in partnership with others and operates a system that to deliver exemplar service standards.

About you:

  • A good general education, to a minimum of GCSE level (or equivalent)
  • Full, driving licence
  • Supervisory or Managerial qualification (desirable not essential)
  • First Aid at Work qualification

Knowledge (desirable not essential)

  • Knowledge of the OOH NQR standards.
  • Geographical knowledge of Somerset
  • Adastra software (desirable not essential)
  • Rotamaster (desirable not essential)
  • Geographical knowledge of Devon. (desirable not essential)
  • Able to understand and analyse complex issues and balance competing priorities in order to make difficult decisions.
  • Experience of coaching, mentoring and developing staff.
  • Strong people and motivation skills
  • Excellent interpersonal and communication skills, able to influence and persuade others articulating a balanced view and able to constructively question information from others
  • Excellent planning skills and ability to work to specific timescales
  • Good understanding of the role of effective communications and engagement with patients, public, workforce and stakeholders in achieving/delivering Group objectives and maintaining the reputation of the Organisation

Personal Attributes & Abilities

* Lead by the example of exhibiting high standards

  • Ability to understand the limits of his or her competencies and the wisdom to seek advice when these are reached
  • Strong analytical skills with the ability to identify problems and develop solutions
  • Approachable and encourages effective communication and listening with colleagues at all levels
  • Actively encourages a culture of openness and trust
  • Takes ownership and displays commitment
  • Strives to achieve targets and goals as well as demonstrating resilience to difficulties
  • Ability to maintain a positive attitude to work demands
  • Ability to influence, persuade and negotiate at all levels
  • Ability to cope with distressing and emotional situations
  • Ability to cope with unpredictable situations
  • Able to show cultural sensitivity and awareness
  • Confident in facilitating and challenging others
  • Ability to build consensus, manage conflict and facilitate problem solving and collaboration
  • Empowering style, valuing the contribution of others.
  • Flexible approach in relation to working hours and locations.

This is a temporary part time position with the opportunity of a permanent position.

Does this sound like the perfect opportunity for you? Apply today with an up to date CV.

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