German Content Review - Legal Support
- Employer
- Manpower Ireland
- Location
- Dublin, Dublin South
- Salary
- Up to EUR29000.00 per annum
- Closing date
- 4 Mar 2021
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Permanent
- Hours
- Full-time
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Our client is an American-Irish multinational professional services company. A Fortune Global 500 company, it has over 450,000 employees, serving a vast and diverse range of clients in more than 120 countries.
Due to continued expansion and growth, they are recruiting for a German Content Review Associate for their Legal Support team.
Benefits:
- Extensive benefits package:
- Pension
- Healthcare
- Employee Benefits Hub
Responsibilities:
- Process and review content that has been flagged for review of potentially sensitive content.
- Process and analyse complex legal removal requests.
- Investigate and respond to inquiries of an urgent or sensitive nature within established guidelines.
- Critically assess content strictly against client guidelines.
- Comply with all client published policies and procedures that the company is obliged to adhere to.
- Accountable for workable solutions and processes within specific area of responsibility.
- Demonstrate critical-thinking, and problem-solving skills in their work.
- Receive feedback and apply learnings quickly in a changing environment.
- Escalate issues and removals to Operations Manager or client Point of Contact as appropriate.
- Ensures all work is performed in accordance with SLAs and metrics.
- Responsible for activities assigned by the Operations Manager.
Requirements
- Minimum 1-2 years customer service experience
- Fluent in English and German
- Previous legal experience/studies or experience with legal processes
- Previous content review experience
- Results & detail oriented
- Strong written and verbal communication skills
For more information contact Gary Morrison on 016455221 or gary.morrison@manpower.ie.
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