Sales Representative

A fantastic opportunity has arisen for a Sale Representative to join our client's site in Northampton. This role is full time temporary until September 2021. The rate of pay is £12.50 per hour working Monday to Friday 8.00am - 5.00pm 37.5 hours a week.

You will be part of a team in the Sales Office, providing coordination between Customers, Sales, Operations, Engineering and Finance. The internal sales colleagues generate sales by providing the customer with quotations, technical and commercial advice and efficient order fulfilment. Effective performance in this role is business critical for the company to meet and exceed its sales revenue goals. The role is a vital interface that customers have with our client and its efficient execution greatly influences the customers' perception of the company and their willingness to buy and rent our products.

Responsibilities

• Sales office activities including raising quotations, order management, providing customers with sales/technical information, communicating opportunities to field sales, OM Invoice Queries, day to day customer interactions.
• Act as main point of support to key accounts and regular customers, technical support, and submitting of quotes/offers.
• Contact is made by phone & email with around 10 to 20 written quotations per day, sent by email.
• Supply customer with User Instructions, Technical Information sheets, drawings, specific product advice and sales literature as appropriate.
• Filter incoming enquiries and supply leads to Field Sales.
• Regular follow-up of quotations, in order to convert sales.
• Visit major accounts occasionally to maintain intimacy with principal contacts in purchasing and specifying functions
• Up-sell based on customer knowledge and technical competence. Cross-sell of personal protective equipment
• Manage the processing of orders and order fulfilment
• Participation in the Tier 1 meetings on site at Northampton
• Processing of orders into SAP
• Coordination with Warehouse/Logistics on deliveries/rental collections to customers.
• Liaison and support to Field Sales staff by phone and email, through effective communication.
• Export and intra-group sales order processing.
• Resolution of invoice queries and disputes, mis-deliveries, credit control issues.
• Other work assignments delegated by the immediate superior/management.
• Accurate document filing and storage
• Managing customer delivery expectations through stock level review and investigation and communication.
• Basic Bills of materials based on standard equipment.
• occasional requirement to travel to meet key accounts throughout the UK & I.

Key Performance Measure

Will be measured against various targets including, but not limited to;

• Total UK turnover, sales and rental
• Up-selling (adding value to orders/enquiries)
• Follow Up Quotes
• Input Errors
• Missed Phone calls
• Special promotions, for example, sales of slow moving stock.
• Sales efficiency (adoption of business tools such as CRM, SAP)

Skills and Experience

• Vast experience in a sales or customer service environment, preferably in the construction industry.
• Sales office experience in the following areas would be highly beneficial
• Construction equipment, such as formwork, scaffolding, safety products, Height safety (such as fall arrest or fall protection equipment), Construction fasteners
• Effective skills in Office applications such as Excel and Word
• Knowledge of ERP applications such as SAP
• Must have full UK driving license