Aftersales Manager
- Employer
- BMW Group Retail Careers
- Location
- Grimsby
- Salary
- Highly Competitive
- Closing date
- 1 Apr 2021
View more
- Sector
- Management and Executive
- Job Type
- Permanent
- Hours
- Full-time
Job Details
BMW Group Retail
Working in BMW Group Retail feels different to other careers - in or outside the automotive world. There's the passion our team have for the Group's world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction that comes from making every customer interaction memorable. And a sense of excitement about the future and what it holds.
This is where to keep moving forward, to keep improving yourself, and to follow the career you want in the future of automotive retail.
Shape the future of automotive retail
Our market is changing and our customers are too. That's why we're dedicated to bringing tomorrow's driving experience to our customers today. And why we want to create retail experiences that are years ahead of the competition's.
Our cutting-edge showrooms feature eye-catching design and the latest technology tools, like our ground-breaking AR apps. The challenge is to inspire our sales teams to create new and better customer experiences for people who are just as excited about BMW vehicles.
Your role
You'll take responsibility for maximising profit in all areas of responsibility, to develop and agree aftersales plans and budgets, including service, accessories, overheads and all related items to achieve marketing and financial targets and to deliver results to meet and where possible exceed agreed budgets.
Your leadership will ensure customers enjoy positive, memorable experiences every time they visit your site or interact with your sales team. You'll also oversee sales processes, activities and target setting, as well as initiating marketing activities and taking care of operational management.
Your profile
Along with demonstrable sales experience in the automotive industry, you will also bring with you outstanding communication skills and strong technical knowledge, along with flexibility and the ability to motivate the aftersales team and lead by example. Excellent proven analytical, financial and change management skills are essential.
A highly effective motivator, you will already have leadership and performance management experience and a track record of developing others. You'll have a strong customer focus, alongside proven business acumen, problem-solving abilities and relationship-building skills.
Proven experience in an aftersales management position is desirable, as is a full driving licence (or equivalent).
Company
When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.
We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.
If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.
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