Customer Service Advsor

I am currently recruiting Customer Service Superstars to join one of largest banks in the world. Are you tired of shift work and weekend working? This particular role offers the opportunity to work Monday-Friday, 9am- 5pm

Working as part of our clients Customer Accounts Support team, you will be required to support delivery of 'Best in class' customer service to internal and external customers.

Handling an array of inbound telephone calls regarding payment disputes on customer accounts, relating to debit and credit cards, as well as online payments.

You will build effective trusted relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible resolution to a broad array of account/disputed related issues. and processes.

If you are driven to go above and beyond what's expected, always professional in your work, and can engage with customers using your strong communication skills, we would be interested in hearing from you. This is a real opportunity for personal and professional development.

You will ideally have some previous Telephone based Customer Service experience; however, it is more important that you can demonstrate previous experience of engaging with customers effectively. Excellent IT/Technology skills are essential, as well as an innovative mind set with a proactive approach to problem solving. A natural flair and a genuine desire to help customers are also essential to succeed in this role.

My client offers a fantastic training programme that runs for approx 4/5 weeks with ongoing support and coaching.

You'll be required to work Monday-Friday, 9am-5pm (during training this may be 8.30am -4.30pm. Total hours are 35 hours a week.

We offer a fantastic starting salary of £10.66ph, which will increase in April to £10.88ph, 33 days holiday pro-rata, pension, discounts on a variety of family days, an on-site Restaurant and the opportunity to access lots of free online courses.

If you would like to be considered for the role then please send your CV in the first instance.

It is imperative that you pass our clients pre-employment screening which includes a credit check and 2 years referencing.

Manpower is acting as an Employment Agency in relation to this vacancy. The Manpower Group UK is an equal opportunity employer