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Transport Scheduling Supervisor

Employer
Undisclosed Company
Location
Stockport, Greater Manchester
Salary
Up to £12.19 per hour
Closing date
2 Apr 2021

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Job Details

Our Client, the UK's largest gas network are seeking an experienced Transport Scheduling Supervisor to support their Stockport team. The role is paying £12.19 per hour, working 40 hours per week, and is a temporary ongoing position. Working between either 07.30 -15.30hrs or 12.00 - 20.00hrs

Job Purpose

To Manage the provision of transport and inventory services by planning and implementing agreed strategies and procedures related to the control tower to ensure improvement in scheduled service and performance whilst managing control tower costs.

Provide reliable and secure scheduling service to the field operation with full end to end visibility of status, progress and reporting. Responsible for the compliance of the vehicle fleet in conjunction with the o licence holder.

Responsibilities

Operate office systems and equipment, process documents, maintain accurate records and access information within Customer Operations

  • Coach support and assist in the on-day training delivery to a general team
  • Day to day Team supervision and Guidance, Monitoring team performance
  • Support in resolution of queries/complaints
  • Inbound/outbound calling & liaising with customers
  • Liaise with various stakeholders
  • Prepares statistical and management information to assist in the delivery of Customer Performance objectives
  • Actively promote Performance Excellence techniques and coach the team in using this skill
  • Identification and co-ordination of training needs, assisting in the design and delivery
  • Monitor adherence to process
  • Actively contribute towards continuous improvements

Knowledge and Experience

  • Confident in managing escalated calls
  • Letter writing capability
  • Impact of communications via external sites to company reputation
  • Knowledge of Transport planning and software application i.e. Microlise, Microsoft Office or equivalent

Skills:

  • Must be conversant in the use of coaching and mentoring techniques
  • Effective communication skills
  • Qualifying and probing for information to ensure high quality customer interactions
  • Objection handling, ability to apply objection handling techniques
  • Adaptability and flexibility, ability to change priorities quickly in response to business demands
  • Providing supervisory support to mobile team & Utilising Performance Excellence tools and techniques
  • Previous experience of working within a customer centric environment. Preferably, two-year experience at Administration Assistant level.
  • SAP PM / Telephony systems / Microsoft Office

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