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Customer Service Advisor

NatWest Group
Westcliff-On-Sea, Essex
Up to £10.88 per hour + 33d/h, pension,onsite Restaurant
Closing date
9 Apr 2021
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Job Details

We are currently recruiting for numerous positions within our clients Payments enquiry Banking teams

Are you experienced in providing a first class Customer Service? Keen to work for one of the largest banks in the UK where you will be given the opportunity to grow and develop? then one of these roles could be for you.

You will be required to support delivery of 'Best in class' customer service to internal and external customers. The role offers a chance to make a genuine impact on the safety of our customers through the prevention of fraud.

You will play an integral part in supporting your team and need to be a focused self-starter. You will build effective trusted relationships with our customers on every call you take, and by listening carefully & asking the right questions, you'll identify and promote the best possible resolution to a broad array of payments.

If you are driven to go above and beyond what's expected, always professional in your work, and can engage with customers using your strong communication skills, we would be interested in hearing from you. This is a real opportunity for personal and professional development.

You will ideally have some Customer Service experience, and be able demonstrate capability of engaging with Customers in an effective way. Good IT skills, and an innovative mind set with a proactive approach to problem solving. A natural flair and a genuine desire to help customers are also essential.

Previous banking/Financial knowledge would be advantageous, but not essential.

My client offers a fantastic 4/5 weeks training programme, with ongoing support and coaching. Training will take place on the client site (COVID19 safety measures are in place), after which, you will be required to work from home ongoing (Equipment will be provided if needed)

You'll be required to work 5 days of 7 hour shift with various shifts patterns available. You will need to be happy to commit to working every Saturday or Sunday. total hours are 35 hours a week.

If you would like to be considered for the role then please send your CV in the first instance.

It is imperative that you pass our clients employment screening which includes a credit check and 2 years referencing.

Due to the large number of responses we receive, if you do not hear from us within 14 working days of your application then you may assume you have been unsuccessful on this occasion. Thank you for taking the time to contact Manpower UK.

Manpower is acting as an Employment Agency in relation to this vacancy. The Manpower Group UK is an equal opportunity employer


With millions of customers across the world, NatWest Group aims to become the UK's most helpful and sustainable bank. They're committed making their customer's lives easier and taking the stress out of banking.

Key to this is having the right people on the team. People who share the belief that the customer comes first; people who can engage with customers, and talk to them like the individuals they are.

NatWest Group has a number of awards for being a top UK employer under their belt, and having placed over 18,000 people into temporary jobs with them over the last three years, we're sure that you'll enjoy all the support, development and flexibility you need - through training and development, opportunities for progression, great onsite facilities and more.

It's all about achieving your full potential, so you can go above and beyond what's expected.

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