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German Speaking Customer Service Advisor

Undisclosed Company
East Sussex, Brighton
Closing date
12 Apr 2021
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Job Details

  • Salary: £12.08 per hour
  • Location: Brighton
  • Duration: Temporary,12 months
  • Hours: 35 hours per week - Mon - Sun Shifts between:

0700-1500 / 0800-1600 / 0900-1700

1100-1900 / 1500-2300 / 2030-0700

Are you looking for a role that celebrates a collaborative and inclusive culture? Then this could be the role for you! Manpower have a fantastic new opportunity for the right candidate, working with our client a FTSE 100 Credit Card Company based in the heart of Brighton.

The Role

As Account Protection Specialist you are Front-Line Contact, putting Customers first in all interactions. You are more than just a friendly voice, you are a problem solver, a relationship builder and a team player. The people you work with and the customers you care for, value your passion, accountability and unique personality.

The role is diverse and individual, including but not exclusive to the following:

  • Working in a flexible environment
  • Working in a diverse, multinational team
  • Taking inbound and outbound calls
  • Working closely with your colleagues in assessing and processing Fraud Claims for our Card members
  • Working closely with Merchants and Partners in processing Authorization requests
  • Supporting Analytic teams with assessing current Fraud trends, subsequently actively supporting the Business to take appropriate steps to keep card members save
  • Supporting colleagues from other European markets during Out of Hours servicing

In your role you must be:

We value motivated and dedicated colleagues who strive to do what is best for customers and can demonstrate the following:

  • Fluent written and spoken German and English
  • Able to work under pressure
  • A team player with excellent communication and analytical skills
  • High level of integrity
  • Highly service orientated and possesses good spoken and written skills in English

The Department opening hours are 24/7 - 365 days a year with flexible working times. This means that we can work with you to find a working pattern that both benefits your lifestyle and our customers' needs, with shifts covering weekdays and weekends, early morning hours and late evenings.

If you feel that you fit the above criteria, please don't hesitate to apply here today!

This role will be subject to background verification checks. Further details and conditions will be shared on application.

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