Customer Scheme Administrator

Employer
E.ON
Location
Annesley, Nottinghamshire
Salary
Up to £9.30 per hour
Closing date
13 Apr 2021
You need to sign in or create an account to save a job.

Job Details

Customer Scheme Administrator

Millions of people get their gas and electricity from E.ON, at home and at work. We're one of the UK's top energy companies - and this is your chance to join us as a Customer Administrator, managing the end to end customer journey in relation to the rebate element of Warm Home Discount.

This position requires you to work from home , however due to the current situation with Covid-19, we will require flexibility for you to work both at home and on site, any equipment needed for you to complete your role will be provided and we will be here to support you throughout this.

Our offices are open from 8am until 5pm Monday to Friday, you will be expected to be flexible to work during these times.

About the role:

Does the thought of being Customer obsessed inspire you? Do you have good attention to detail? Are you good at solving problems and using common sense to drive great solutions for our customers and our business?

Responsibilities will include

  • supporting customer facing colleagues with responses to enquiries regarding eligibility, as well as dealing with back office processes.
  • This role will play an important part in meeting EON's Warm Home Discount obligation and ensuring our compliance with the regulations

About you:

Ideally, you'll have some previous experience working in a customer service and

contact centres. We're looking for someone with great communication and IT skills who will be comfortable with data entry and responding to customer queries via telephone and is confident investigating and resolving queries.

  • Excellent communication skills, both oral and written
  • Experience of working cross-functionally across E.ON departments
  • Ability to adapt within a fast -paced environment
  • Ability to organise and prioritise with a flexible approach to handling multiple tasks.
  • Excellent attention to detail and accuracy
  • Ability to deliver within given timescales whilst maintaining clear lines of responsibility and communication.

The benefits:

You'll join us on a temporary basis. There's a range of great benefits on offer too:

  • The pay will be £9.30 per hour.
  • Immediate start
  • You'll start with 28 days pro-rata annual leave year, but after 12 weeks this will increase to 34 days pro-rata (including bank holidays)
  • There's good transport links nearby
  • Covid 19 safe office environment.

Interested? Click 'apply' to start your application today.

Company

Millions of people get their electricity and gas from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this – that’s where you come in.

Join the 12,000 people who work for E.ON, and you can be sure they’ll do everything they can to help you be engaged, energised and passionate about what you do.

Right from the start, you’ll receive comprehensive training, a mentor to help you settle in, weekly coaching and monthly one-to-ones. You’ll be able to fit your job around your life, with flexible working options available too. And if you want to progress your career, there’s a real chance of promotion - your manager will always be on hand to support you, and it can happen as much or as little as you want.

It’s all about cleaner, better energy, and a working environment where you are valued, fairly treated and confident that your job is right for you.

Find Us
Mini-site:
E.ON
Location
Head Office
Westwood Business Park
Coventry
CV4 8JG
GB

Apply for Customer Scheme Administrator

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 1MB
Selected file:

Add a cover letter

Your communication preferences

When you apply for a job we will send your application to the named employer, who may contact you. By applying for a job listed on manpower you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please contact us. All emails will contain a link in the footer to enable you to unsubscribe at any time.

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert