Portuguese Customer Advisor

Manpower UK are currently recruiting on behalf of our reputable client who are a global leader within the travel industry for a Portuguese Speaking Customer Service Adviser. Initially, this will be a working from home opportunity returning to the Edinburgh Contact Centre once this reopens.

• Assist Portuguese customers with enquiries relating to a holiday booking within a vibrant contact centre
• Solve the problems for clients via Call, Chat and Email
• Handle clients problems with empathy and patience in a goal-driven environment
• Work as part of a high-performing team, supporting and helping colleagues when required
• Attend regular team huddles
• Keep up-to-date with latest promotions and initiatives
• Read, understand and follow the Company Policies and Procedures
• Assist in ad hoc assigned projects

Candidate Experience:

• Excellent customer service skills and experience
• Strong communication skills in English and Portuguese, both verbal and written;
• Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills
• Proficient typing abilities
• Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes
• Ability to listen and build rapport quickly
• Motivated yet conscientious and diligent approach to work
• Good attention to detail

Hours of Work

Hours of work - Flexible to work shifts between the hours 7am - 11pm (37 hours a week)

Working Pattern - 5 days out of 7

*Candidates should be located around the Edinburgh area for when you return to the contact centre.

Interested? Please forward your CV in the first instance.