Helpdesk Operative

Undisclosed Company
Oxfordshire, Oxford
Up to £9.59 per day
Closing date
20 Apr 2021
You need to sign in or create an account to save a job.

Job Details

Manpower are currently recruiting for a Helpdesk Operative based in Oxford.

Mix of shifts between Earlies (6am - 2pm) Day (10am - 6pm) Lates (2pm-10pm)

Temporary ongoing

£9.59 per hour

You will work with all facilities departments (such as the Administration Team and Maintenance Team) and promote good communication between my client, their client, patients, visitors and the general public by ensuring all requests and enquiries are dealt quickly and effectively.

Some of your main responsibilities will include answering calls and emails in line with service level agreements, recording data accurately on systems and ensuring it is passed to the relevant departments. You will be responsible for providing callers with accurate information promptly so that the team comply with contractual response times.

You will coordinate the daily workflow between my client services teams (housekeeping, hard FM, and porters) and refer any enquiries that cannot be dealt with to the appropriate individual or body and undertake general administration duties.

The Ideal Candidate:

Essential Criteria

  • Proven experience of working in a Call Centre or similar environment
  • Knowledge of the CAFM systems
  • Customer service experience

It would be desirable for this position if you have experience working in an NHS environment, Level 2 Customer Services / Business Administration and experience in a Facilities Management background.

If you are interested please apply today

Apply for Helpdesk Operative

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 1MB
Selected file:

Add a cover letter

Your communication preferences

When you apply for a job we will send your application to the named employer, who may contact you. By applying for a job listed on manpower you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please contact us. All emails will contain a link in the footer to enable you to unsubscribe at any time.

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert