Helpdesk Operative

Employer
Undisclosed Company
Location
Oxfordshire, Oxford
Salary
Up to £9.59 per day
Closing date
20 Apr 2021
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Job Details

Manpower are currently recruiting for a Helpdesk Operative based in Oxford.

Mix of shifts between Earlies (6am - 2pm) Day (10am - 6pm) Lates (2pm-10pm)

Temporary ongoing

£9.59 per hour

You will work with all facilities departments (such as the Administration Team and Maintenance Team) and promote good communication between my client, their client, patients, visitors and the general public by ensuring all requests and enquiries are dealt quickly and effectively.

Some of your main responsibilities will include answering calls and emails in line with service level agreements, recording data accurately on systems and ensuring it is passed to the relevant departments. You will be responsible for providing callers with accurate information promptly so that the team comply with contractual response times.

You will coordinate the daily workflow between my client services teams (housekeeping, hard FM, and porters) and refer any enquiries that cannot be dealt with to the appropriate individual or body and undertake general administration duties.

The Ideal Candidate:

Essential Criteria

  • Proven experience of working in a Call Centre or similar environment
  • Knowledge of the CAFM systems
  • Customer service experience

It would be desirable for this position if you have experience working in an NHS environment, Level 2 Customer Services / Business Administration and experience in a Facilities Management background.

If you are interested please apply today

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