Customer Service Representative

Our international client based in Felling Gateshead are looking for a Customer Service Representative to join their busy team.

Hours - Monday to Friday 37.45 min a week between 8.30am to 5pm

Hourly rate - £10.00per hour

Duration - 6 months initially

Main Duties;

• Orders to Cash Management - responsable for order processing, shipping, invoicing, statements, returns / collections, claims and credits.

• Arrange courier shipment orders - Brexit Paperwork (Shipping invoices).
• Arrange haulier / FedEx bookings from Felling - releasing all "Made to Order" batches from Felling.
• Log despatch paperwork daily and log and check freight invoices.
• Manage Daily Priority sheet.
• Manage UK produced MTO Orders.
• Customer Complaints - in conjunction with sales managers ensure that complaint's charter is updated and managed through to resolve/response to customer.

• Co-ordinate customer information requests and support sales managers with administration support.
• Direct customer queries to technical support.

• Support Marketing with queries, literature and panel requests. Pick and send out panels on daily basis, ordering panels to replenish. Order literature to replenish stocks.

• General office administration.

Experience & Skilled and Capabilities:

• Customer service experience with a strong customer focus

• Experience in SAP - beneficial
• High level of accuracy and attention to detail
• Excellent interpersonal skills, able to enthuse and influence.
• Proficient in Microsoft Word and Excel.