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Customer Service Representative

Employer
Undisclosed Company
Location
Gateshead, Tyne and Wear
Salary
£9.50 - £10.00 per hour + 25 days holiday + Bank Holidays
Closing date
21 Apr 2021
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Job Details

Our international client based in Felling Gateshead are looking for a Customer Service Representative to join their busy team.

Hours - Monday to Friday 37.45 min a week between 8.30am to 5pm

Hourly rate - £10.00per hour

Duration - 6 months initially

Main Duties;

  • Orders to Cash Management - responsable for order processing, shipping, invoicing, statements, returns / collections, claims and credits.
  • Arrange courier shipment orders - Brexit Paperwork (Shipping invoices).
  • Arrange haulier / FedEx bookings from Felling - releasing all "Made to Order" batches from Felling.
  • Log despatch paperwork daily and log and check freight invoices.
  • Manage Daily Priority sheet.
  • Manage UK produced MTO Orders.
  • Customer Complaints - in conjunction with sales managers ensure that complaint's charter is updated and managed through to resolve/response to customer.
  • Co-ordinate customer information requests and support sales managers with administration support.
  • Direct customer queries to technical support.
  • Support Marketing with queries, literature and panel requests. Pick and send out panels on daily basis, ordering panels to replenish. Order literature to replenish stocks.
  • General office administration.

Experience & Skilled and Capabilities:

  • Customer service experience with a strong customer focus
  • Experience in SAP - beneficial
  • High level of accuracy and attention to detail
  • Excellent interpersonal skills, able to enthuse and influence.
  • Proficient in Microsoft Word and Excel.
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