Customer Service Agents

Employer
NatWest Group
Location
Westcliff-On-Sea, Essex
Salary
Up to £10.88 per hour + 33d/h, pension,parking, onsite Restaurant
Closing date
26 Apr 2021
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Job Details

Are you a people person with the ability to communicate effectively and develop relationships? Then this could be the next role for you.

This particular role will allow you to work Monday- Friday, 10.00am - 6.00pm (8.30am-4.30pm during training), this position also provides the opportunity to develop and grow your skills within a successful & and forward thinking environment

Working as part of our clients Customer Accounts Support team, you will be handling an array of inbound telephone calls regarding payment queries on customer accounts, relating to debit and credit cards, as well as online payments.

You will build effective trusted relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcomes to a broad array of account/disputed related issues and processes.

If you are driven to be successful, and always professional in your work then we would be interested in hearing from you. This is a real opportunity for personal and professional development.

You will ideally have some previous Customer Service experience; however, it is more important that you can demonstrate previous experience of engaging with customers effectively. Excellent IT/Technology skills are essential, as well as an innovative mind set with a proactive approach to problem solving. A natural flair and a genuine desire to help customers are also essential to succeed in this role.

My client offers a fantastic training programme that runs for approx 4/5 weeks with ongoing support and coaching..

We offer a fantastic starting salary of £10.88ph, 33 days holiday pro-rata, pension, discounts on a variety of family days, an on-site Restaurant and the opportunity to access lots of free online courses.

If you would like to be considered for the role then please send your CV in the first instance.

It is imperative that you pass our clients pre-employment screening

Manpower is acting as an Employment Agency in relation to this vacancy. The Manpower Group UK is an equal opportunity employer

Company

With millions of customers across the world, NatWest Group aims to become the UK's most helpful and sustainable bank. They're committed making their customer's lives easier and taking the stress out of banking.

Key to this is having the right people on the team. People who share the belief that the customer comes first; people who can engage with customers, and talk to them like the individuals they are.

NatWest Group has a number of awards for being a top UK employer under their belt, and having placed over 18,000 people into temporary jobs with them over the last three years, we're sure that you'll enjoy all the support, development and flexibility you need - through training and development, opportunities for progression, great onsite facilities and more.

It's all about achieving your full potential, so you can go above and beyond what's expected.

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Location
United Kingdom

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