Customer Service Advisor

Employer
E.ON
Location
Nottinghamshire, Nottingham
Salary
Up to £9.75 per hour
Closing date
27 Apr 2021
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Job Details

Job title: E.ON Debt Resolution Agent

Hourly rate: £9.75

Location: Nottingham Trinity House

Contract type: Temp

A new and exciting opportunity has arisen for Debt Resolution Agents in Nottingham Trinity Square!

As a leading energy provider and continued growth, at E.ON we are looking for a number of customer service agents to join their Debt Resolution Customer Service team in Nottingham in an ongoing position.

This position is extremely rewarding, you will have positive impact on each customer that you speak with and can take great satisfaction knowing that each customer you support will be in a better position with their energy bills and have a clear understanding of how to move forward and resolve their account.

In this role you will:

  • Be responsible for inbound and outbound calls to residential customers
  • Resolve outstanding arrears on customer accounts
  • Negotiating reasonable payment plans with customers
  • Display great customer service

You'll need to be flexible to work between 8am to 6pm Monday - Friday. Working hours require a degree of flexibility as these will be dictated by business needs.

We are looking for people that can rise to the occasion as the business needs, you can either work from home or on site in Nottingham city centre.

Previous experience in a telephony based customer service/sales role is preferred, and/or be familiar with working within a contact centre environment.

Benefits

  • Pay increase: may rise to £11.32 per hour
  • Permanent offered at a later date depending on adherence, performance and business need
  • 28 days holiday (pro rata for the first 12 weeks) 34 days per annum thereafter (including bank holidays)
  • Good transport links
  • On-site canteen serving hot and cold food and free drinks vending machines
  • Covid safe working environment

If this sounds like an opportunity for you please send your CV to apply!

Due to working remotely, we are not able to accept phone calls regarding this position.

Company

Millions of people get their electricity and gas from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this – that’s where you come in.

Join the 12,000 people who work for E.ON, and you can be sure they’ll do everything they can to help you be engaged, energised and passionate about what you do.

Right from the start, you’ll receive comprehensive training, a mentor to help you settle in, weekly coaching and monthly one-to-ones. You’ll be able to fit your job around your life, with flexible working options available too. And if you want to progress your career, there’s a real chance of promotion - your manager will always be on hand to support you, and it can happen as much or as little as you want.

It’s all about cleaner, better energy, and a working environment where you are valued, fairly treated and confident that your job is right for you.

Find Us
Mini-site:
E.ON
Location
Head Office
Westwood Business Park
Coventry
CV4 8JG
GB

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