Part Time Customer Sales Advisor

Undisclosed Company
Nottinghamshire, Nottingham
£9500 - £13500 per annum + Bonuses
Closing date
20 Apr 2021
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Job Details

Location: HOMEWORKING but must be based within commutable distance to Nottingham City Centre

Start Date: 17th May 2021

Contract Type: Permanent Part -Time (up to 25 hours per week)

Are you on the lookout for a new part-time position with fixed shifts to work around your current commitments and lifestyle, whilst offering remote working? Do you want to work for a company that supports work life balance?

If so, we have the opportunity you have been looking for!

Here at Domestic & General our priority has been to support our employees through the recent challenges COVID-19 has presented, whilst still providing an excellent service journey for our customers.

We are now excited to be recruiting our next Part-Time Customer Sales Advisor intake within our Whirlpool department, that will initially be fully home based. We have changed how we recruit and onboard, so your journey with us will now be fully virtual, giving you the flexibility but still the full engaging experience that you deserve.

Please note that this role will be home based initially, with the potential for a mix of office and home-based working in the future. You will therefore need to live within a commutable distance, from our office in the Nottingham city centre.

About the Role

This vacancy is in one of our inbound sales teams, meaning that you'll be the first point of contact for customers who call in for help. You'll receive calls from customers who will be looking to register their Whirlpool appliances. With your excellent customer service and your expert sales skills, you will give added peace of mind by up-selling other products, that customers can purchase that best suit their needs.

We are offering part-time fixed weekly shifts to cover up to 25 hours a week between 9:00am - 15:00pm Monday-Sunday.

Training Schedule

We offer a fantastic virtual training experience over a 3-week period. Please ensure you can commit to 3 weeks virtual training before you apply:

Training will commence from 17th May 9:30am - 14:30pm Monday to Friday

Your training will provide a rich blend of learning from our L&D team, as well as some independent e-learning, and self-reflection. You'll start off finding out about Domestic & General's successful history and our future vision, whilst at the same time getting to know your new colleagues! You'll also be call listening to some of our customer calls to see what makes a great customer experience, as well as perfecting your sales ability. All systems training will be covered so you are confident working independently at home.

We'll take care of providing the equipment you need before you start, but you must have broadband access.

Salary & Bonuses

  • A highly competitive £18,380 (Pro rata) starting salary with a pay increase after six months to £20,352 (Pro rata)
  • A brand-new Agent Salary Reward Scheme from the 1st October 2020, giving Agents the opportunity to meet performance criteria and increase their salary by £1000 every 6 months!
  • Bonus earning potential of up to £450 per month, earned through a combination of strong sales performance, excellent customer service and call quality
  • For all our Agents, we ensure the salary and bonus opportunity are balanced and for our highest performing Agents there is an opportunity to earn higher rates of salary and additional bonus based on performance

Our Benefits

  • Comprehensive training with clearly defined career progression opportunities
  • Regular incentives with amazing prizes to be won
  • Annual leave - 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
  • Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
  • Pension scheme - matched employer contributions up to 5% of basic salary
  • Life assurance - employer funded cover of 4x basic salary
  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services
  • Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classes
  • Employee Assistance Programme - specialist advice and support on issues such as finance, relationships, illness and family issues
  • Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
  • Employee discounts - access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

For more information, apply today!

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