Network Account Manager

Employer
Undisclosed Company
Location
South East England
Salary
Negotiable
Closing date
28 Apr 2021

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Sector
Recruitment
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Job Details

Our Ambition

At ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.

The Role

So, what will you be doing?

Reports to: Head of Logistics

Job purpose: To develop Manpower's logistics accounts ensuring Manpower retain this valuable client base and deliver growth through effective relationship management and exceptional service delivery. Responsible for account service delivery through the end to end recruitment process on a regional and national basis. You will be coordinating successful delivery utilising resource and expertise across the branch network and our support services as well as any specialisms required from across the ManpowerGroup.

  • Responsible for retaining and developing our logistics accounts on a national basis
  • Develop strong consultative relationships with key stakeholders to focus on client needs and business drivers
  • Driving performance to ensure we are meeting SLA's and contractual obligations
  • Consultative client governance up to and including senior management level
  • Responsible for regional market insight - deployment of strategies
  • Coordinating high volume national recruitment campaigns
  • Work closely with MPG colleagues ensuring best practice methods / insight is utilised
  • Ensure effective conversations/ meetings are completed within operational timescales
  • Work closely with HR/Operations Team to ensure all complaints and HR issues are dealt with promptly
  • Attend all daily and weekly calls and meetings in line with SLA's
  • Understand individual account end to end specifics from order process through to billing process
  • Successfully co-ordinate a variety of delivery models ensuring a collaborative approach across the branch network and support services as well as ManpowerGroup as appropriate to deliver a consistently first-class service
  • Relationship mapping across multiple client contacts to ensure an in-depth relationship / partnership
  • Coordinate regional and national sales activity to promote growth
  • Identify and develop new opportunities across the account portfolio including cross selling
  • Issue resolution, ensuring satisfactory outcome, working with other internal departments as necessary and feedback to the business as appropriate
  • Maintain knowledge of ManpowerGroup's offering and industry developments and utilise Manpower labour market intelligence
  • Service reviews with clients feeding back to the business as appropriate
  • The role will require regular business travel

About you

  • Recruitment experience, either agency/inhouse, in a fast-paced, commercially focused environment
  • Client and account management experience, including direct client contact and stakeholder management responsibility
  • Management information coordination
  • IT Skills - Excel and PowerPoint
  • Strong communication skills (written and verbal) with the ability to work in a fast-moving and changing environment
  • Creative thinker with a confident 'can-do' approach
  • Strong Leadership and team player, to be a role model for and on behalf of MPG
  • Must be able to demonstrate MPG values and behaviours
  • Must be flexible and be able to travel

Specific Activity

  • Daily/ Weekly calls and site/ops meetings with client stakeholders as per site agreed guideline
  • Staff and Employee Engagement Activities
  • Weekly team Call (peer to peer), monthly AM team meeting, quarterly account meeting
  • Bi-weekly Account manager call
  • HR Activity Management
  • Recruitment Assessment Centre Management

Competencies & Behaviours

  • Creates Winning Relationships
  • Innovation
  • Continuous Improvement
  • Professionalism
  • Integrity
  • Achievement Orientation
  • Impact & Influencing
  • Resilience
  • Personal Effectiveness

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