Manpower is currently recruiting for a Campus Monitor Team Leader to take overall supervision and management of Campus Monitor Teams in line with required shift pattern. Communicating goals and objectives to all teams as they occur and evolve over time and plan and organise resources to meet these ongoing requirements. Monitor and report on team operations as is required and going forwards considering the following key deliverables:
- To engage, encourage and educate students, staff and visitors to abide by the social distancing and covid secure measures on campus e.g. wearing face coverings etc.
- Challenge behaviours appropriately and resolve escalate if needed
- Monitor behaviours and the effectiveness of Covid secure measures currently in place and offer recommendations regarding ongoing improvements etc.
- To report and escalate any areas of concern for resolution and support, advise team members as required daily.
- In all areas of work, provide accurate information and a friendly and professional service and create within all teams a service delivery ethos in line with the purpose and values of the University.
- Act as a positive role model and subject matter expert for team members, staff, students and visitors around Covid secure measures.
- Assist in maintaining queue management where appropriate and look for flexibility or improvements where they might exist.
- Complete any other duties that fall within the scope of the post as allocated that are reasonable and are within the capabilities, competencies and experience of the post holder.
To achieve a shared purpose and delivery of all team objectives the post holder will possess a proven track record/experience of leading teams ideally within a customer service/delivery setting. A proactive self-starter the post holder will possess the determination and perseverance to deliver both simple and complex tasks to a high standard and conscious of differing needs and expectations across the campus, the post holder will build and maintain productive working relationships with all key stake holders.
Key skills and qualities required:
- Patience, diplomacy, and attentiveness.
- The ability to communicate clearly with the use of positive.
- Possess the desire to seek and understand queries/problems and then in return be understood.
- Possess the empathy to put yourself in the student's shoes and ask yourself how you would feel if you were them.
The contract start date will be 15 March 2021, with an end date of 15 May 2021 - This is subject to extension after this stage depending on business need.
Contract Hours and Working Pattern:
The contract hours are 37 hours a week, working any 5 in 7 days per week - shifts are rotational and are 09:00 - 17:00, 10:00 - 18:00, 11:30 - 19:30.
Staff may be posted in Headington, Marston, Wheatley, or Botley depending on need.
All campus monitors team members will be provided with a uniform consisting of a vest and lanyard and are required to wear their uniform when acting as a Campus Monitor. Please note, if you lose any item of your uniform, you will be required to pay for a replacement.